Everyone searches for success. Whether it’s…
Steve Stauning's Likes
August 2015
Empowering Your Team to Solve Problems in One Simple Step
Six months ago I watched a service manager struggle with the amount of customer complaints he had to deal with on a daily basis. Most of the complaints were just silly, and almost all of them…
Blog Empowering Your Team to Solve Problems in One Simple Step 2 Likes The Five Absolute “Musts” for a Successful Automotive Sales BDCIf you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful? If so, then…
Blog The Five Absolute “Musts” for a Successful Automotive Sales BDC 6 Likes Why Would Dealers Even Want an e-Lead?[With the on-again/off-again debate about Third Party Providers currently on (again), it seems appropriate to present this excerpt from our…
Blog Why Would Dealers Even Want an e-Lead? 3 Likes Clearly Define Your Performance Expectations! Right at the beginning of one of my consulting engagements in Dealership Compensation Planning and Implementation, I usually ask the client, “What are your expectations for this person (or position)?… Discussion Clearly Define Your Performance Expectations! 4 LikesJuly 2015
Hey Dealers: Speed Up Your F&I or Else!
NEWSFLASH: Consumers are tired of wasting 3-5 hours of their lives buying a car.
The average prospect today has done more than 19 hours of research before they ever set foot…
Blog Hey Dealers: Speed Up Your F&I or Else! 2 Likes Why Does Lead Response Even Matter?(Another helpful excerpt from our free 2015 Car Dealer Mystery Shop Study of more than 400…
Blog Why Does Lead Response Even Matter? 3 Likes Here is Every Reason You Should NOT Create a Centralized BDCQuick Quiz: If you’re part of an automotive dealer group comprised of anywhere between 2 and 290 stores and you do not run a centralized sales BDC, then you’re:
- A)…
We just finished a 30-day, full (email, phone and text) internet sales mystery shop of 21 dealers for a 20-group presentation I’m delivering next month. Of the 21 dealers we shopped, only…
Blog The Great Auto-Response Debate 1 Like What's Your REAL Response Time?(This is an excerpt from our 2015 Mystery Shop Study which provides lots of free best practices…
Blog What's Your REAL Response Time? 2 LikesJune 2015
The Three Cs of Phone Skills Mastery
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Presupposed Questions to Success
9 Likes
How To Set and Sell Owner Marketing Appointm…
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How To Set and Sell Owner Marketing Appointm…
3 Likes
While I tend to do a lot of phone training, it’s not my favorite skill…
Blog The Three Cs of Phone Skills Mastery 2 Likes Can you put a dollar amount on your 7yr old… We had a 3rd party video vendor "accidentally" delete all of our videos on our YouTube channel after cancellation of our contract. The vendor was deleting their videos as they should however they al… Discussion Can you put a dollar amount on your 7yr old… 2 Likes Presupposed Questions to SuccessPresupposed Questions to Success
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How To Set and Sell Owner Marketing Appointm…
3 Likes
May 2015
CARCODE SMS, IS THIS EDMUNDS DIRTY TEXT CAPER?
CARCODE SMS, IS THIS EDMUNDS DIRTY TEXT CAPER?
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Are Dealers Being Set Up Again by one of the Dirtiest Players? Is it another…
At virtually every dealership 20 group I address, at least one dealer will ask the question I hear most often with respect to internet sales:
“What’s the best internet sales structure for a…
Blog What's the Best Internet Sales Structure for My Dealership? 2 Likes What I Sincerely Hope My Local Car Dealer Can Learn From Tire-Rama(I originally posted this on LinkedIn; thus the first few…
Blog What I Sincerely Hope My Local Car Dealer Can Learn From Tire-Rama 7 Likes Yippee! We're Above Average!Blog Yippee! We're Above Average! 3 Likes 5 Simple Rules… for Eliminating Skating Forever“What’s the Average Closing Percentage for…
If the only place you’ve ever worked is for one of America’s car dealerships, then you may not be aware that other industries don’t reward those who steal from their coworkers. Only…
Blog 5 Simple Rules… for Eliminating Skating Forever 3 Likes The Three Car Dealership Biases to Making a Change in CultureTraining and consulting with America’s car dealers is both fun and…
Blog The Three Car Dealership Biases to Making a Change in Culture 7 Likes It's All About the ROI
Every now and then I find the automotive digital marketing controversies and handwringing on sites like LinkedIn, DealerElite.net and…
Blog It's All About the ROI 2 Likes Minor Service Department Re-Org Produces 30%… Several years ago, when I was employed by NCM Associates as their Senior Retail Operations Consultant, I was fortunate to secure an engagement with a very pro-active dealership in the Midwest for a F… Discussion Minor Service Department Re-Org Produces 30%… 2 Likes
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