Mark Handlon's Likes
January 2017
"As a manager, if you accept as fact that your people won't "buy into" training, they've successfully gotten you to "buy in" that it's okay for them to suck. Who sold who?"…
Blog Who sold who? 2 Likes Equity Mining Tool Good afternoon everyone! My name is Tom Ehrlich and I'm a Sales Manager at Wind Gap Chevrolet-Buick in Wind Gap, Pa. Currently, we're struggling to get past the 150 unit per month range. Our ultimat… Discussion Equity Mining Tool 2 Likes Reputation Management is More than Just an EmailOnline reputation has been a hot topic for a couple of years now. As…
Blog Reputation Management is More than Just an Email 1 Like The Inbound Sales Call: Don’t Make It So Hard on Yourself!Last time, we spoke…
Blog The Inbound Sales Call: Don’t Make It So Hard on Yourself! 3 Likes Why Recalls Won’t Ever Go Away: Part 1 Recalls have reached epidemic levels and stretch the resources of everyone…
We discussed in our…
Blog The Inbound Sales Call: First Impressions 2 Likes Get Ready: Artificial Intelligence is Coming to Your Dealership If you watched any TV over the holidays, you probably saw the commercials for…
It's a pretty common scenario; your best performing salesperson also happens…
Dealerships are well known for their involvement and participation with local…
-BDC (Business Development Center)-
This department creates and manages the business opportunities that come in and proactively go out from the dealership.
Business…
Blog The Purpose of the Service BDC 4 Likes The Evolution of the BDC: Has your dealership evolved?
Evolution Of The BDC: Has your dealership evolved?
A few years ago I performed speaking sessions at multiple conferences including Internet Battle Plan and Digital…
Blog The Evolution of the BDC: Has your dealership evolved? 1 Like Give Service Advisors a Break – It’s Time to Reduce the Noise Many dealers and managers outside of the service department don’t realize how…
One of my core beliefs is that life is a process. Even at times people…
Blog Be Great Where You Are 1 Like Fixed Operations: The Dealers Last Stand or Renewed Opportunity?It's easy to make a compelling argument that franchise auto dealers are at significant risk of going through a serious downturn, very similar to big box retailers like Macy's, J.C. Penny, Sears…
Blog Fixed Operations: The Dealers Last Stand or Renewed Opportunity? 1 Like Manager Confirmation Call Guide & Demonstration Video The customer experience at your dealership is more important than ever before.…
December 2016
There is a lot of talk going on about car dealership turnover.…
Blog Stop Lying To Yourself About Dealership Turnover 3 Likes 5 Ways Millennials Are Different From the Re… By: Sylvia Lafair If you hire Millennials, you will want to read this. If you are a Millennial, you need to read this. Then decide for yourself how to approach each other at work. In all my research… Discussion 5 Ways Millennials Are Different From the Re… 3 Likes Go Salt Your People's Oats
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