Mark Handlon's Likes
January 2017
Online reputation has been a hot topic for a couple of years now. As…
Blog Reputation Management is More than Just an Email 1 Like The Inbound Sales Call: Don’t Make It So Hard on Yourself!Last time, we spoke…
Blog The Inbound Sales Call: Don’t Make It So Hard on Yourself! 3 Likes Why Recalls Won’t Ever Go Away: Part 1 Recalls have reached epidemic levels and stretch the resources of everyone…
We discussed in our…
Blog The Inbound Sales Call: First Impressions 2 Likes Get Ready: Artificial Intelligence is Coming to Your Dealership If you watched any TV over the holidays, you probably saw the commercials for…
It's a pretty common scenario; your best performing salesperson also happens…
Dealerships are well known for their involvement and participation with local…
-BDC (Business Development Center)-
This department creates and manages the business opportunities that come in and proactively go out from the dealership.
Business…
Blog The Purpose of the Service BDC 4 Likes The Evolution of the BDC: Has your dealership evolved?
Evolution Of The BDC: Has your dealership evolved?
A few years ago I performed speaking sessions at multiple conferences including Internet Battle Plan and Digital…
Blog The Evolution of the BDC: Has your dealership evolved? 1 Like Give Service Advisors a Break – It’s Time to Reduce the Noise Many dealers and managers outside of the service department don’t realize how…
One of my core beliefs is that life is a process. Even at times people…
Blog Be Great Where You Are 1 Like Fixed Operations: The Dealers Last Stand or Renewed Opportunity?It's easy to make a compelling argument that franchise auto dealers are at significant risk of going through a serious downturn, very similar to big box retailers like Macy's, J.C. Penny, Sears…
Blog Fixed Operations: The Dealers Last Stand or Renewed Opportunity? 1 Like Manager Confirmation Call Guide & Demonstration Video The customer experience at your dealership is more important than ever before.…
December 2016
There is a lot of talk going on about car dealership turnover.…
Blog Stop Lying To Yourself About Dealership Turnover 3 Likes 5 Ways Millennials Are Different From the Re… By: Sylvia Lafair If you hire Millennials, you will want to read this. If you are a Millennial, you need to read this. Then decide for yourself how to approach each other at work. In all my research… Discussion 5 Ways Millennials Are Different From the Re… 3 Likes Go Salt Your People's Oats
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