March 2020
Why You Don’t Really Need to Acquire New Leads
We all know new leads are important and you always want to keep that pipeline full. But attracting new customers is expensive, and making more money while spending less is something that every…
Blog
Why You Don’t Really Need to Acquire New Leads
4 Likes
February 2020
New Trends Require New Marketing Strategy
What are your marketing goals in 2020? One of the biggest…
Blog
New Trends Require New Marketing Strategy
1 Like
August 2016
Does Your Culture Need a Makeover?
Recent discussions I’ve had with potential clients suggest that one of the biggest road blocks to maximizing retail automotive success is the dealership (or department) culture. I decided it was agai…
Discussion
Does Your Culture Need a Makeover?
3 Likes
Objection Of The Week - "I just want your be…
video
Objection Of The Week - "I just want your be…
3 Likes
June 2016
Winning Starts With WHY: The Critical Role of the "Why Factor" in the Auto Industry
Every…
Blog
Winning Starts With WHY: The Critical Role of the "Why Factor" in the Auto Industry
4 Likes
Redefining Employee Engagement
There have been countless studies about employee engagement and how, when…
Blog
Redefining Employee Engagement
3 Likes
May 2016
The Best Way to Increase Sales
Start Selling Everyday Like…
Blog
The Best Way to Increase Sales
2 Likes
March 2016
What is Your Definition of Success?
How do you define success: a financial goal, peer recognition or…
Blog
What is Your Definition of Success?
3 Likes
February 2016
Management Confirmation Video
video
Management Confirmation Video
4 Likes
Communication is the Key to Profits
Very few sales managers would punish a salesperson upon receiving a complaint…
Blog
Communication is the Key to Profits
2 Likes
December 2015
I’ve Finally Figured Out a Better Way to Pay…
Since my message last month, in which I shared some ideas about the various metrics you may wish to include if you are considering minimizing gross profit as your primary compensation driver in the v…
Discussion
I’ve Finally Figured Out a Better Way to Pay…
5 Likes
November 2015
Are You Listening to Your Customer?
How do you communicate with…
Blog
Are You Listening to Your Customer?
2 Likes
October 2014
Letting Go of Negative People
video
Letting Go of Negative People
23 Likes
October 2012
From the NCM Institute Blog: Work Smarter, Not Harder in Your Auto Dealership!
In my 25+ years in the automotive dealership training and consulting arena, I have been exposed to numerous dealership executives, department managers, and sales and service personnel who felt the…
Blog
From the NCM Institute Blog: Work Smarter, Not Harder in Your Auto Dealership!
9 Likes
September 2012
Championship Mentality
What is the difference between a championship team and just a pretty good team? Most experts, coaches, managers, and leaders alike will agree that the difference is this little attribute called…
Blog
Championship Mentality
1 Like
