August 2017
Setting Employee Expectations
On my new web site at <a href="http://www.ghaGPS.com">www.ghaGPS.com</a>, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of the most important elements of accountability management, Cl…
Discussion
Setting Employee Expectations
2 Likes
July 2017
December 2016
Does Your Dealership Suffer from Culture by Default?

Company culture often falls into a gray area. Sometimes…
Blog
Does Your Dealership Suffer from Culture by Default?
2 Likes
March 2016
Win Business by Helping the Customer On Their Journey
In my last blog I discussed micro-moments – the critical moments, as defined…
Blog
Win Business by Helping the Customer On Their Journey
3 Likes
The Auto Industry Needs a New Type of Sales Manager
Planning for Tomorrow, Today
I apologize in advance, as this column is going to upset a number of sales managers.
The biggest challenge most…
Blog
The Auto Industry Needs a New Type of Sales Manager
8 Likes
Female Customers in Sales or Service

A brand-new survey just completed by…
Blog
Female Customers in Sales or Service
7 Likes