Recruiting and hiring quality personnel for vehicle sales has never been easy, but according to most dealers I talk with, it’s never been as difficult as it is today. Even most of those in the job…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

This week, Jeff discusses arguably the biggest mistake advisors make- not giving it their all! Are you part of the 80% that goes to work, waves behind the desk, doesn't walk around every car, or…

Your Trust Dashboard Part 2

In our most recent…

CarSaver and Walmart Expand Program to Make Car Buying Easy

CarSaver to Open 250 Car Shopping Centers at Walmart Stores





CarSaver and Walmart Expand Program to Make…

This week, Jeff discusses how to ensure your success within your professional sales career. The key is to surround yourself with 4 types of people: models, mentors, partners, and friends.…

This week, Jeff continues with another common mistake that service advisors make- not following the processes! Whether they are implemented by your manager or your dealership, they are there for a…

Women buyers now account for 45% of all new car sales[1]. Yet one out of three women feel apprehensive or overwhelmed when they visit a showroom[2]. Less than 40% feel confident[3]. And a full 75%…

This week, Jeff discusses another common mistake that service advisors make: not being prepared! When you manage your success using the sales worksheet, you become more prepared for the day ahead!…

Conference season is upon us and each business is competing with hundreds of…

-by Sally Whitesell for AutoSuccess Service Magazine.

For today’s…

This week marks the start of a new series! Jeff is discussing the most common mistakes that service advisors make. Over the next few weeks, he will discuss how to prevent those mistakes, why they…

Occasionally, when creating a great customer…