I believe that, as an automotive community, we intuitively know that we need…

THE WORST DISEASE A SALES PERSON CAN CATCH

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Have you caught a disease? Sometimes, a seasoned professional sales person falls into the trap of…

ACCESS TO YOUR DMS

It’s No Huge Secret that I Dislike Vendors Having Access to a Dealership’s DMS Computers. The majority of Companies Rooting Around in the Dealers DMS are Stealing Your…

STOOPID IS AS STOOPID DOES!

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STOP LOOKING STUPID ONLINE

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IF You act like Forrest Gump, and your grammar and spelling sounds…

CARCODE SMS, IS THIS EDMUNDS DIRTY TEXT CAPER?

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Are Dealers Being Set Up Again by one of the Dirtiest Players? Is it another…

ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?*****************************************************************************…

FIRING A SALES PERSON

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This may generate some sparks, but; it is the way I see it and the way I teach it and the way…

WE ARE ENTERING AN ERA OF CRM DOMINATION



- BY JAMES A. ZIEGLER, THE …