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Which best describes you?: Trainer

What company do you work for (or own)?: Performance Management Associates, Inc.

What is your current position within your organization?: Marketing Director

What is your company website?: http://www.retentionpluscsi.com

What is your LinkedIn page/URL?: http://www.linkedin.com/in/jessicaurussell

How did you specifically hear about DealerELITE? If referred, who?: AutoScoop

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Performance Management Associates, Inc. specializes in Customer Retention and CSI improvement. We have worked with 6 of the top 10 Mega Groups in the Nation to implement simple dealership specific processes that generate millions in additional revenue for our clients. There is honestly no other company out there like ours.

Jessica Russell's Blog

They are YOUR CUSTOMERS...and you can have them or get them back!!!

Posted on October 20, 2010 at 4:15pm 0 Comments 1 Like

When you drive by a Midas, Jiffy Lube, Wal-Mart Service Center, Grease Monkey, Pep Boys, or whatever in your market and see a vehicle that’s your brand, do you ever wonder? Wonder if your dealership sold it… and why is that vehicle not in your service department since it is your…

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Everybody is Talking About It…But Who’s Really Getting It?

Posted on June 29, 2010 at 12:48pm 0 Comments 0 Likes

I love reading blogs. They are an amazing insight to what is going on in the mind of the writer. So, after reading blog after blog I am impressed and ecstatic that everyone seems to be aboard the customer retention train!

Here’s the rub. Everyone (okay, most everyone) would agree that the key to profitability in a dealership is not based on units sold or hours per R.O…it’s based on how many of those sold are retained as customers and refers their friends and family to the dealership.…