Which best describes you?

Trainer

What company do you work for (or own)?

Bottomline Consulting Firm

What is your current position within your organization?

Vice President

What is your company website?

http://www.bottomlineconsultingfirm.com

What is your LinkedIn page/URL?

http://www.linkedin.com/home?trk=hb_tab_home_top

How did you specifically hear about DealerELITE? If referred, who?

Randolph S. Lofgren

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?

My name is Matt Heald and I am the Vice President of Bottomline Consulting Firm. Here is what Randolph Lofgren the President of BLC Firm says about me:
Matt has high quality training processes he uses while training service department employees. In addition to being an expert Fixed Ops trainer, he has great knowledge in the variables department, having worked in vehicle sales as well. He uses his front end and back knowledge and and experience to combine his training methods from variables into Fixed Operations training. Matt teaches and educates his processes to service consultants the referral business processes that new/used salesmen use to gain additional prospects during their delivery process. Matt has a great military background as well with achieving a Bronze Star of Valor, two Purple Heart Awards, two Combat Infantry Badges, and NCO Professional Development Ribbon. While in the military, Matt has learned very strong military training procedures on carrying assignments from start to finish with great details and that create results. Matt has now implemented into his service consultant training processes. Matt demonstrates the importance of the correct way of creating an estimate and when to present an estimate in detail. Estimates are created 100% accurate with shop supplies, tax, and teaches the importance of double checking all parts and correct labor are on the estimate. That is the number cause for policy to get out of control. Estimates not professionally done and consultants wait till customer is on their way to pick up their vehicle and consultant realizes his/her estimate is off $50.00 or greater after finalizing invoice. So, what happens? Parts get discounted, labor is cut, and so on. Matt is a great asset to Bottomline Consulting Firm.
Call Matt today and sign up for our one of a kind training. This is why we guarantee results in profits and CSI improvements. Special promotions from our team at Gold Elite Members of BLC Firm.

Thank you