Robin Heywood's Friends

View All

Robin Heywood's Page

Profile Information

Which best describes you?: Trainer

What company do you work for (or own)?: Dealer Pro Training Solutions

What is your current position within your organization?: Fixed Operation Specialist

What is your company website?: http://www.dealerprotraining.com

What is your LinkedIn page/URL?: http://www.linkedin.com/pub/robin-heywood/22/904/25a

How did you specifically hear about DealerELITE? If referred, who?: Another Trainer

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Networking, information gathering and providing

Robin Heywood's Blog

Comfort Zone vs Accountability

Posted on September 27, 2011 at 7:43pm 0 Comments 1 Like

As a Dealer, did last year bring you the return on investment that you expected?

As a General Manager did you meet or exceed your net profit projections for the year?

If you are a Fixed Operations Director did you increase your customer pay retail sales for parts and labor over last year?

For all three of you, is your Service Absorption rising year over year? If any of your answers were “NO”, then you must ask yourself...why?

To begin with, your financial… Continue

Was Last Month Defined By Two Simple Words?

Posted on September 24, 2011 at 11:30am 0 Comments 1 Like

http://fixedopsnews.blogspot.com/2011/08/was-last-month-defined-by-two-simple.html

Was your last month defined by these two words…”If only”?

“If only…”

The Dealer Principal

“If only” I had asked my Managers “What is your plan for increasing Profit this month?” and held them accountable for their replies.

“If only” I had…

Continue

Exceeding the Expectations

Posted on September 17, 2011 at 7:03pm 1 Comment 1 Like

http://fixedopsnews.blogspot.com/2011/08/exceeding-expectations.html

What would a Service Professional do?

A Professional understands their Customers Expectations.

Now this has got to be the easiest “no brainer” post you have read in years! You would think that every person who works in the Dealership has heard of Customer Service (here’s a little hint: WE ALL…

Continue

Not Taking Action Has Consequences

Posted on September 13, 2011 at 4:36pm 0 Comments 1 Like

Previously, we had the privilege of addressing a room of Service Managers and Factory Personnel. And I have to believe that everyone in that room was there to find or gather some new information that would help them take action on something that might be causing them some problems at their Dealerships. Why would you attend if you had no hope of getting something, right? I…