How can some woman writer for fortune magazine use Becky Quick's poor sales expierence as a main story??? Ms. quick's quote several times of her past expierence as a waitress and smiling to everyone at a table in comparison to someone selling cars is no comparison what's so ever. Ive had poor service by waiters and waitresses yet that doesnt put all waiters in that basket. the same holds true for auto salespeople. The sad story that the poor writer fails to address…

In todays Automotive news, the above article, Embarrassed Nissan lifts Sagging Satisfaction Ranking is almost laughable. The article written from interviews with Nissans Billy Hayes and Nissan dealer Mike D'Amato 2012 dealer council chairman is almost laughable. Changing light bulbs, modern facility's, and 10 thousand small improvements that Nissan has created, that Hayes says got Nissan from dead bottom to 7th from the bottom is a success is a joke. First Nissan has intimadated or forced…

After reading the Jan 26th Auto News article about US buyers shying away from imports,I'd like to add my 2 cents to why it's happening. Back in the 70's there was a book written on business in the furture and the baby boomers. The basics of the book said follow the bulk of the population and you'll make money. Boy how true that has turned out. Thus the reason why the imports of Toyota,Honda and Nissan emerged. The japanese stock market was at 36000 they had a product that was well built and…

Just caught up with an old Automotive News Jan 16th. Group One CEO Earl Esterberg article titled Hesterberg to Carmakers: Be Mindful of Margins. Found that to be amusing since Earl was 2nd in command at Nissan back in the mid to late 80's when Nissan was all screwed up. I remember they took us to Disney World to learn the Disney way. We then had a business meeting about one of the new models coming out. At that time dealers were allowed to ask questions. I remember like it was yeaterday. I…