Toyota's Jim Lentz at NADA and the Importance of Women
Last weekend at the NADA conference in San Francisco, Jim Lentz, President and COO of Toyota Motor Sales USA delivered a keynote speech on the state of the industry. In it he said that 2011 marks a new beginning for the industry, giving dealers a call to action to rise above the oft-mentioned economic downturn of a few years past, saying to strive for gradual improvements this year and next; he spoke of the importance of 'Generation Y' as a target audience, the benefits of reaching the hispanic community, and, of course, the importance of the woman comsumer in the auto industry. Here's that particular segment, where he calls for auto dealers to take the radical stance of actually listening to women, and quotes someone familiar to the AskPatty.com readership - AskPatty's own Jody DeVere.
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