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A great way to deliver that message !
You made it great, Elise. I'm from Germany and unfortunately just a few dealers are using the opportunities of videos. It's a pity, as they could impress customers on a very new level.
You are absolutely right on. With a couple of clicks a customer can shop many stores and the responses they receive from these stores will be remarkably the same. Video responses will put the human element into the equation.
No matter how nice a text based response looks, how many pictures there are it is still just words on a screen.
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