Comment

Comment by Jenn Turner on November 30, 2010 at 10:00am

Totally agree. LISTEN AND CARE!!! Even if you can't solve their problem, it makes a difference that you even sympathize. You just might get their business back. Wish I could teach all my sales team to work this way! See what you can offer.............happy holidays!

Comment by Michael Baker on November 22, 2010 at 3:37pm

A great fundamental principle of PR from the Chapters of Dale Carnegie principles. TU Dave for the reinforcement. The Application of many of these positive relationship-principles needs daily postive reinforcement with all our employees that interface with our customer bases.

Comment by Hugo Palini on November 18, 2010 at 9:37pm

Thanks Dave. Your video reminds that CFL is the most important asset for a service activity and all the decisions should be made with this strategic vision in mind.

Comment by Vincent Monson on November 18, 2010 at 7:40pm

Such a simple yet often over-looked concept. Thank you, Dave, for the eloquent refresher that needs to always be at the fore-front of our daily inter-action with customers.

Comment by Joe Papa on November 18, 2010 at 4:31pm

Nice job Dave. Always enjoy and get something out of your video's. I remember how impressed I was with you when I called to ask a few questions about your software program and within about a week you flew up from Florida to NY to meet with us. Of course you closed the deal and we've been with you for about 6 yrs or so now.