True Car Demise of Sears Retail

http://www.grantcardone.com Sales training expert/NY times best selling author mystery shops Sears- is true car responsible

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Comment by Scott Harris on January 4, 2012 at 8:47pm: Hi Grant:
Unfortunately we have some in our profession that have abandon the art of selling. And equally sad is we have dealers that think so little of themselves they do business with the likes of True Car.
Thank you,
Scott Harris
General Manager
Bill Harris Dealerships

Comment by Stephanie Lunsford on January 2, 2012 at 5:14pm: This video is so true i worked at Kmart in lakeland fl a couple months ago (which was a former sears) and the treatment we got as employees was horrible and that's why i quit.

Comment by Pat Kirley on January 2, 2012 at 8:51am: Grant,
I think you should have used a concealed camera, I don't think your approach was right. You went in to get the reaction you wanted. I have never found Sears that bad, sure their service is not at the top end. I have visited some of their stores when I have been stateside and even though I sure I stood out as a tourist I was always offered help. That's my cents worth.

Comment by Keith Shetterly on December 31, 2011 at 12:49pm: Love the title! I am not sure that everyone got it the way you meant it; to each their own interpretation, I guess. And, of course, I love the video. I promoted it everywhere I could; glad to see it rising!!

Comment by Adam Barish on December 30, 2011 at 3:51pm: I stopped shopping sears many years ago for just this reason! Couldn't ever buy anything when I tried! Great expose Grant!

Comment by Kevin "Friend Me" Bradberry on December 30, 2011 at 12:18pm: Good one Grant!

Comment by Dave Steinman on December 30, 2011 at 11:02am: Breaks my heart to watch this. I cut my teeth in the car business spending 6 years working in a Sears Auto Center (first as a Dispatcher in the shop and then Tire/Battery Sales). Granted, this is going back 20+ years ago, but at that time, Sears was a GREAT place to work. A place where you could actually make a living (in retail....can you believe that???) and many of my coworkers at that time had been working for Sears for 20, and in some cases, 30+ years; they purchased houses, raised families and put kids through college on their Sears salary! Employees cared about their customers because (back in that time), the company cared for and about their employees. Not so much anymore, as this video painfully points out.

Comment by Ryan Gerardi on December 30, 2011 at 10:46am: Grant you are probably hitting the nail on the head about the core of the problem for Sears, but this video does not do you justice. You enter the store with the objective to prove your hypothesis rather than approaching it empirically and as a result you don't SHOW us anything, you TELL us how it is. That is not good story telling or reporting. Your tone with the workers is confrontational which combined with the camera makes for a negative situation. Typically when you want to film inside or at a venue you need authorization. That's a security thing. There are more effective ways to expose things such as this. I am not challenging your message. I am challenging your style. I believe you can do better.

Comment by MANNY LUNA on December 30, 2011 at 2:13am: Great Job Grant!, Sears cancer cells are eating them up alive.

Comment by Tom Drommond on December 29, 2011 at 7:29pm: Nailed it. It's about people. I learned the way to get everything I want in life is to help someone else get what they want. Way to stay on point during all this TrueCar noise. I've noticed that everytime someone brings up training or follow up the next comment is "they are stealing my info from my DMS". Look a baby deer...something shiney... Scott Painter....Black helicopters...Dick Chaney...DMS breach...data loss...State Ban....2012 Mayan Calendar...anything but, Learn your job and then do your job.