Comment

Comment by Herb Montalbano on May 31, 2011 at 6:46pm

keep your eyes on the road..Smile...

Comment by Mr. Natural on May 31, 2011 at 4:52pm

So true Matt, so very true. The tiniest gestures in our lives can make a huge difference. I'm gonna' take this a step further for you...Take this onto the phone with you. When you’re talking on the phone to a potential customer, keep that smile on your face. They can "feel your smile" ...they can hear it...They can see it in their minds eye.

Smile whenever you're talking to a customer...they'll smile right back at you. Once you've got 'em smiling, start nodding...Once their nodding with you, ask them if they would rather come in to take delivery at 11:20 or 12:10.

Get the car ready to deliver, and repeat as necessary.

Moral: It's the little things that make the biggest difference. A smile, a kind word, a listening ear, a pat on the back. We can make a difference in the lives of others...Start with a smile.

g

Comment by Mathew Koenig on May 31, 2011 at 4:39pm

Thanks Andy and Cheril. Love the comments :)

Comment by Andy Church on May 31, 2011 at 4:29pm

old message, never more true!

Comment by Cheril Hendry on May 31, 2011 at 4:17pm

Forgot to add, love the message.

Comment by Cheril Hendry on May 31, 2011 at 4:17pm

Do my teeth have to be as white as yours?