Service Consultant Phone Training

Can anyone provide the name of a company that does a good job of training service consultants to better handle the phone, both incoming and outbound calls? Thank you for your help.

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Permalink Reply by Brett Duprey on December 6, 2011 at 8:31pm

Steve,

Measure Up Group does a good job at phone training. However I'am not a fan of there sales training. The sales training is not realistic by any means. They actually use a phone grading system that monitors the phone calls and provides you with the out come of the phone calls. Al Dee is the owner of Measure Up Group and does all the training. Again I would recommend the phone training, but not the sales training. The phone training that he offers will increase profit if used consistently.

http://www.measureupgroup.com/

Permalink Reply by Steve Richards on December 6, 2011 at 8:36pm

Brett, thank you.

Brett Duprey said:

Steve,

Measure Up Group does a good job at phone training. However I'am not a fan of there sales training. The sales training is not realistic by any means. They actually use a phone grading system that monitors the phone calls and provides you with the out come of the phone calls. Al Dee is the owner of Measure Up Group and does all the training. Again I would recommend the phone training, but not the sales training. The phone training that he offers will increase profit if used consistently.

http://www.measureupgroup.com/

Permalink Reply by John Fuhrman on December 30, 2011 at 8:54am

Steve,

If the focus is on sales, I would recommend any of the top sales training/phone sales training companies. The process and handling of the customers will be similar and tracking the results hould be easy. As far as service training, it seems I run into many good ones who are regionally based and suggest dealers speak with each other about recmmendations.

Permalink Reply by Jeff Cowan on January 16, 2012 at 6:18pm