Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet!

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Make training informative, relevant and fun. If you make it a chore, your team will treat it like one.
If you want informative, relevant, and fun.


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Thank you Kevin, I appreciate the link. I will research it in depth!
Make it a everyday thing!
A Daily one on one can reward both parties, the benefits are too big to ignore. Thanks Manny.
Training is an ongoing coaching process that is best taught with interaction and in real time scenario environments.

It's one thing to tell and another to show! B.C.
What He Said! Very incisive Bob.
Training starts in the hiring process that selects people and personalities that share the vision and entrepreneurial spirit of the dealer.
Couldn't agree more Philip. Start on the front foot, a very wise reminder.
Hire people and personalities vs. experienced "car guys/gals" with the associated baggage of bad habits and pre-conceived areas of responsibility and the training will be appreciated and applied in the spirit that is intended. Follow that up by "training" your customers by providing them relevant information in a transparent manner with customer centric selling systems and processes that integrate your virtual showroom with your real world showroom to insure that your message on the street matches your message on your showroom floors and your customers will be your best trained sales people!
What he said.
Have you written a book Philip? If not, you should. Fierce paragraph.
Yes, I have written two books on the auto industry -- How To Sell A Car, A Career Training Guide For The Car Business -- and How To Buy A Car, A Consumers Guide To The Car Business. Both were designed to break down the barrier between customers and dealers by sharing eachother's perspectives.

Jerry Evans said:
What he said.
Have you written a book Philip? If not, you should. Fierce paragraph.

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