Hiring & Firing
Share a nugget of information that will help the dE community. Please keep it to 2 sentences. Short and sweet
Replies to This Discussion
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Permalink Reply by David Martin on
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There is an old saying that is very appropriate -- "The best time to fire someone is before you hire them". That speaks to the importance of having meaningful interviews with candidates, not just seat-of-the pants discussions. We need to ask probing questions and stop accepting fluff answers like "I'm a people person and I want to make money". What would you expect them to say - "I hate people and I want to be destitute". Have a well thought-out list of open-ended questions and you can often uncover the real person before it is too late.
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Permalink Reply by Kevin "Friend Me" Bradberry on -
Be Slow To Hire And Fast To Fire.
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Permalink Reply by Kevin "Friend Me" Bradberry on
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Great Wisdom David....:)
David Martin said:There is an old saying that is very appropriate -- "The best time to fire someone is before you hire them". That speaks to the importance of having meaningful interviews with candidates, not just seat-of-the pants discussions. We need to ask probing questions and stop accepting fluff answers like "I'm a people person and I want to make money". What would you expect them to say - "I hate people and I want to be destitute". Have a well thought-out list of open-ended questions and you can often uncover the real person before it is too late.
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Permalink Reply by Steven Haas on
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Always be hiring. Have you noticed that the people who are good at conducting an interview are the people who do it all the time. I agree with David Martin, you need to have a plan, a list of good questions to ask and layer from. Don't accept fluff answers. But it takes practice to get good at actively listening to spot the person just giving the answer they think you want to hear. Last note - if you could replace your worst employee with one you knew had the skills and personality of your best employee, would you do it? Always be hiring!
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Permalink Reply by Ernie Kasprowicz on
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Don't be afraid to make a mistake. This remains a people business and therefore unpredictable. And, yes, while there are a multitude of predictive indexes that can be used to help in the hiring process, even the best are not bullet proof.
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Permalink Reply by JIm Fisher on
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Hiring: You should be constantly advertising, recruiting and interviewing applicants. Since most hires in the automobile business are done because of need and time is of the essence, we hire the wrong people for the wrong reasons. Since everyones expectations are low going in, pay plans for new salespeople are extremely risky for anyone to leave a job for the unknown. If the business is not confident that the employees will succeed, how can the employees be confident. Majority of hires are unemployed people who need a job and are willing to take the risk, because there is none. Hire for quality, not quantity. Screen the applicants for sales ability and never stop training them. Set minimum standards for SSI, volume and gross and put them back into training before letting them go back on the floor, if they fall below these minimums. Two months under the minimums and the employee is terminated. Inspect what is expected and don't allow your top performers to pick up their slack and allow them to exist.
Firing: See above procedure!
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Permalink Reply by Craig Lockerd on
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Agree with that,always push your bottom up!
Steven Haas said:Always be hiring. Have you noticed that the people who are good at conducting an interview are the people who do it all the time. I agree with David Martin, you need to have a plan, a list of good questions to ask and layer from. Don't accept fluff answers. But it takes practice to get good at actively listening to spot the person just giving the answer they think you want to hear. Last note - if you could replace your worst employee with one you knew had the skills and personality of your best employee, would you do it? Always be hiring!
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Permalink Reply by Craig Lockerd on
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Amen!
JIm Fisher said:Hiring: You should be constantly advertising, recruiting and interviewing applicants. Since most hires in the automobile business are done because of need and time is of the essence, we hire the wrong people for the wrong reasons. Since everyones expectations are low going in, pay plans for new salespeople are extremely risky for anyone to leave a job for the unknown. If the business is not confident that the employees will succeed, how can the employees be confident. Majority of hires are unemployed people who need a job and are willing to take the risk, because there is none. Hire for quality, not quantity. Screen the applicants for sales ability and never stop training them. Set minimum standards for SSI, volume and gross and put them back into training before letting them go back on the floor, if they fall below these minimums. Two months under the minimums and the employee is terminated. Inspect what is expected and don't allow your top performers to pick up their slack and allow them to exist.
Firing: See above procedure!
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Permalink Reply by Craig Lockerd on
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Very true Ernie I think that fear of making the wrong hiring decision does freeze some people so they end up doing nothing.
Ernie Kasprowicz said:Don't be afraid to make a mistake. This remains a people business and therefore unpredictable. And, yes, while there are a multitude of predictive indexes that can be used to help in the hiring process, even the best are not bullet proof.
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Permalink Reply by Craig Lockerd on
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Always went by something i was told a long time ago in reagard to the decision to let somebody go.
Is the person willing and able?
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Permalink Reply by Craig Lockerd on
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How many times have some of you sat down to "launch" a salesperson and they "sold you' on keeping them? Might have been the first time you saw some fire in them was when you were about to let them go.
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Permalink Reply by David Johnson on
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Hire: Don't be afraid to ask the tough questions during the interview, the only people you will turn off are the ones you DON't want to hire. Ask hypothetical questions to get them talking, "What would you do if a customer told you that you only had 10 minutes to earn their business?"
Fire: Letting the under performers go will actually increase moral and possibly increase your sales.
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