Replies to This Discussion

Permalink Reply by John Tracey on December 14, 2010 at 10:01am

Joe

 

There are still salespeople out there that live for the today sale and that's it. no follow up JUST FOR TODAY!.

Permalink Reply by NANCY SIMMONS on December 14, 2010 at 10:06am

Funny perspective... But you bring out a good point Joe!  Do we ever really put ourselves into the mind of the client? We tend to treat them as if they hate us and calling them is an inconvenience to them, when actually if we built that trusted relationship and did things correctly, they most likely are looking forward to that follow up phone call!!!!! 

 

Permalink Reply by Rick Bryant on December 14, 2010 at 12:53pm

Yea John

Those are the guys standing outside now freezing

John Tracey said:

Joe

 

There are still salespeople out there that live for the today sale and that's it. no follow up JUST FOR TODAY!.

Permalink Reply by Craig Lockerd on December 14, 2010 at 1:17pm

Perhaps a hand written card,emails,a fax perhaps....you know, just keeping in touch would put you back in the dealers good grace's.....lol
....Call them one day,one week,one month,6 months,12 months and every six months after that.....This really is all so simple and easy....what the heck?

Permalink Reply by Ralph Rasmuson on December 14, 2010 at 1:41pm

Joe: Don't feel like you were singled out. Statistics tell us that 95% of the people are never called back. I don't think "profiling" came in to play here!

Permalink Reply by Tobias Sedillos on December 14, 2010 at 2:23pm

That was definitely not my client…

 

I send them a "Congratulations card" with a photo of them on the inside with their new car – and the following message (example):

 

Joe,

Just a quick note to say "Congratulations" to you on your new Toyota Tacoma - I hope that you get to enjoy many safe and fun trips in it! It was a real pleasure getting to meet and work for you – and I want you to know that if you ever need anything, I am always as close as your phone! Take care of yourself, and I will stay in touch!

 

Warmly,

Tobias

 

(This arrives to them in the mail a few days after they got their new car – usually with a box of brownies or cookies – with plenty to share with their friends or family members and coworkers.)

 

PS... Do want to know the real secret to my success?  To the person that DIDN'T BUY A CAR I send them a card and on the front it says "It Was Nice Meeting You" and on the inside it reads:

 

Joe,

 

Just a quick note to say "thank you" for taking the time to meet with me to drive the Toyota Tacoma. I enjoyed meeting you.  If you ever need anything – whether it is now, or perhaps at a time in the future – I want you to know that I am always as close as your phone, and happy to help you in any way I can.  Take care, and I will stay in touch.

 

Sincerely,

 

Tobias

 

Permalink Reply by Craig Lockerd on December 14, 2010 at 3:18pm

The really crazy thing here...THIS IS A REAL STORY!!!!!!!!!!!!!!!!!!!!

Permalink Reply by Craig Lockerd on December 14, 2010 at 4:51pm

Nice!

Tobias Sedillos said:

That was definitely not my client…

 

I send them a "Congratulations card" with a photo of them on the inside with their new car – and the following message (example):

 

Joe,

Just a quick note to say "Congratulations" to you on your new Toyota Tacoma - I hope that you get to enjoy many safe and fun trips in it! It was a real pleasure getting to meet and work for you – and I want you to know that if you ever need anything, I am always as close as your phone! Take care of yourself, and I will stay in touch!

 

Warmly,

Tobias

 

(This arrives to them in the mail a few days after they got their new car – usually with a box of brownies or cookies – with plenty to share with their friends or family members and coworkers.)

 

PS... Do want to know the real secret to my success?  To the person that DIDN'T BUY A CAR I send them a card and on the front it says "It Was Nice Meeting You" and on the inside it reads:

 

Joe,

 

Just a quick note to say "thank you" for taking the time to meet with me to drive the Toyota Tacoma. I enjoyed meeting you.  If you ever need anything – whether it is now, or perhaps at a time in the future – I want you to know that I am always as close as your phone, and happy to help you in any way I can.  Take care, and I will stay in touch.

 

Sincerely,

 

Tobias

 

Permalink Reply by Ernie Kasprowicz on December 14, 2010 at 6:20pm

Disappointing indeed.  Yet, even more disappointing is that no one else from the dealer management staff or customer relations or anyone at all has contacted you.  Perhaps they will....2 1/2 years from now as you edge closer to lease renewal, etc.  Joe, you have an opportunity to make a positive change in this dealerships life!