Replies to This Discussion

Permalink Reply by Bob Gaber on December 19, 2010 at 6:13pm

The first thing we train on is Attitude and Behavior. If they don't get it, they are costing the dealership clients and friends. There are two things that motivate, Pain and Pleasure. Cause enough pain and there will be action. Reward with pleasure. If they cannot get it, then really, move on.

• ▶ Reply