Richard Nimphie Tampa, FL United States R Nimphie Enterprises, LLC: Like

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Employee Turnover

Employee annual turnover in the car business is staggering and remains close to 50%According to NADA's 2021 Dealer Workforce Study dealerships average 46% turnover annually and have a median tenure for employees of just over three years (That is about double the national average for most industries).Obviously, employee turnover can lead to significant financial losses…See More

Thursday

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Richard Nimphie posted a blog post

"We used to do that"

While this age of new technology introduces successful tools for the retail automotive business, there are no magic bullets that will, by themselves, improve ALL aspects of your dealership. The best dealerships still get better at executing the basics of the business. These basics remain the same: ✔️ Establishing a culture that embraces accountability✔️ Recruiting and hiring employees that share your vision✔️ Developing, implementing, and flawlessly executing processes that will drive sales,…See More

Apr 2

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Richard Nimphie posted a blog post

Why is the Power of Resilience Important?

Let’s start with the basics: resilience is your ability to bounce back when life or work knocks you down. It’s like being a rubber band—you stretch, you bend, but you don’t break. Everyone faces tough times. Maybe it’s missing out on a sale, dealing with an unhappy customer, or struggling with personal challenges. Resilience is what helps you shake it off, learn from…See More

Mar 28

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Richard Nimphie posted a blog post

Effective Interviewing Techniques

How effective are you at interiewing? ✔️ Cultural effectiveness starts with the hiring process. ✔️ Typically, in most dealerships, hiring is conducted based on immediate need, whereas recruiting should always be an ongoing process. ✔️ When hiring is done out of desperation, people are hired who would not necessarily be considered during normal times of employee capacity. ✔️ Shortcuts in the hiring process take place as well. ✔️ The process usually follows a typical pattern:…See More

Mar 11

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Richard Nimphie posted a blog post

DealerCulture.com

I am excited to announce the launch of DealerCulture.com. This website is designed to share the experiences, insights and strategies that have shaped my career and guide dealership managers to enhance their leadership skills, cultivate strong team dynamics, and build lasting success.See More

Mar 2

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Richard Nimphie posted a blog post

MBWA

Great dealership leaders practice MBWA (Management by Wandering Around) and its benefits: *Their Visibility Promotes Positive Culture *Encourages Employee Engagement & Openness About Their Goals *Builds Trust by Showing Servant Leadership *Reinforces Company Values and Goals *You Can Discover Your Company's Future Leaders See More

Feb 3

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Richard Nimphie posted a blog post

Sad day for the car business

It's truly a sad day as the car business has lost an very influencer leader with the passing of Garry House. We have been working together all year on a future project. I will miss his intellect and friendship.See More

Dec 30, 2024

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Richard Nimphie posted a blog post

A few thought starters for the forecasting process for your dealership. It's that time of year!

1) Forecast from “bottom up”, not top down, team memebrs must participate!2) Begin with last 90 days of activity3) Contact your mfg. for insight4) Look at market & economic trends5) Market share analysis, on target? Pump-ins vs. pump-outs?6) Do transactional analysis (gross vs. benchmark KPIs, variable and fixed depts.)7) Used to new ratio goal?8) Future staffing needs?9) Inventory needs?10) Capital needs?11) Expense structure vs. benchmarks?12) Net to gross objective?13) What are the…See More

Nov 13, 2024

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Richard Nimphie posted a blog post

Are you "anointing" or training your dealership's future leaders into their roles?

As legendary American football coach Vince Lombardi once said: “Leaders aren't born, they are made, and they are made just like anything else, through hard work.” Training your dealership's new leaders, rather than simply anointing them into positions based on tenure, loyalty, or informal recognition, is crucial for long-term success. Here’s why training new leaders is significantly more beneficial than relying on anointing individuals to important managerial roles:1.They Understand and…See More

Nov 8, 2024

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Richard Nimphie posted a blog post

The Importance of Mentorship

by: Richard Nimphie, Dealer Management CoachI am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........1.Employee culture and retention: I learned the importance of hiring for cultural fit as well as talent. In turn, I learned how important it is to promote from within for long term employee retention and culture sustainment. Employees are the most important asset to you.2. Industry Expertise: I learned about…See More

Oct 23, 2024

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Richard Nimphie posted a blog post

When you ask your sales managers how many opportunities they had in a day, do they still simply refer to walk-ins?

Four Sources of OTDBs (Opportunities to do Business)1)Walk-Ins for the first time*Usually represents 50% of sales, however, should be less given the remainder of OTDB sources 2)Internet OTDB*Usually not managed well*Two-way engagement is the key*At least 50% should result in appointments*At least 65% of appointments should show 3)Phone-up OTDB*Usually not tracked well*People are ready to buy, now, where?*At least 50% should result in appointments*At least 50% of appointments should…See More

Oct 18, 2024

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Richard Nimphie posted a blog post

I designed and used an onboarding program successfully for decades. This is a great article that emphasizes the importance of onboarding to promote a strong company culture:

Why Effective Onboarding Is More Important Than EverMeighan NewhouseForbes Councils Member1 Employees need to be immersed in your culture from day one.How do you immerse employees into your culture? A great way is to share with them the company’s vision, mission and core values. When an employee understands the purpose behind the company (vision), how the company plans to fulfill that purpose (mission), and…See More

Oct 15, 2024

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Richard Nimphie posted a blog post

Teamwork

Teamwork and CSI are like a relay race. It's not as important who starts or who finishes. What’s important is that the baton does not get dropped! Are you constantly training & most importantly recognizing all who touch the baton? Salespeople? Service advisors? Techs? Car washers? Receptionists?See More

Sep 4, 2024

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Richard Nimphie posted a blog post

Intentional Culture

Building an intentional culture in your dealership takes sound leadership, collaboration, execution, and reinforcement.However, it comes down to one simple formula...............Intentional culture formula:The sum (+) of all wanted behaviors Minus (-) the sum of all unwanted behaviors=See More

Aug 28, 2024

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Richard Nimphie's blog post was featured

I wrote this article about being a car dealer G.M. 12 years ago.........all principles still apply.

The Many Hats of the Auto Dealership General Manager By Richard A Nimphie | Submitted On October 24, 2012The general manager acts as an extension of the dealer/owner and, as such, not only assures the successful direction of long and short-range objectives, but is also responsible for the discipline, morale, and effectiveness and well-being of each person employed by the dealership. He/she develops efficient managers and works through them to see that mutually agreed upon goals are accomplished…See More

Aug 18, 2024

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Richard Nimphie posted a blog post

We've all heard it, sell the sizzle, not the steak. Are your sales people selling just the cow?

Elmer Wheeler coined the term in the 1930’s. Basically, he told customers the benefits they will get from a product or feature rather than what it did. He painted a picture convincing the customers how they would feel after using the product as well as what impact it would have on them. “It’s the sizzle that sells the steak and not the cow.” Simple steps to sell the sizzle: 1) Demonstrate first and then let the customer demonstrate for themselves. Features are always followed by benefits! First…See More

Aug 13, 2024

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Profile Information

Which best describes you?: Dealership

What company do you work for (or own)?: R Nimphie Enterprises, LLC

What is your current position within your organization?: R Nimphie Enterprises, LLC

What is your company website?: http://R Nimphie Enterprises, LLC

What is your LinkedIn page/URL?: http://www.linkedin.com/in/ nimphie

How did you specifically hear about DealerELITE? If referred, who?: internet

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: I specialize in training future, newly appointed or existing general managers in all aspects of dealership management. This includes fundamental leadership training, departmental processes and KPIs, pay plan management, job descriptions, daily work agenda checklists, performance and financial management.

Richard Nimphie's Blog

Employee Turnover

Posted on April 24, 2025 at 12:08pm 0 Comments 0 Likes

Employee annual turnover in the car business is staggering and remains close to 50%

According to NADA's 2021 Dealer Workforce Study dealerships average 46% turnover annually and have a median tenure for employees of just over three years (That is about double the national…

Continue

"We used to do that"

Posted on April 2, 2025 at 10:49am 0 Comments 0 Likes

While this age of new technology introduces successful tools for the retail automotive business, there are no magic bullets that will, by themselves, improve ALL aspects of your dealership. The best dealerships still get better at executing the basics of the business.

These basics remain the same:

✔️ Establishing a culture that embraces accountability

✔️ Recruiting and hiring employees that share your…

Continue

Why is the Power of Resilience Important?

Posted on March 28, 2025 at 11:49am 0 Comments 0 Likes

Let’s start with the basics: resilience is your ability to bounce back when life or work knocks you down. It’s like being a rubber band—you stretch, you bend, but you don’t break.

Everyone faces tough times. Maybe it’s missing out on a sale, dealing with an unhappy…

Continue

Effective Interviewing Techniques

Posted on March 11, 2025 at 3:30pm 0 Comments 0 Likes

Continue

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At 12:43pm on October 26, 2012, David Long said…: Welcome to the greatest mentor and car guy I know! Thank you for all you did for me and my family along this journey.