Nothing but Net
-
Every Dealer needs it... Every dealer should want it...
Fact - Front end gross continues to get smaller Competition is getting tougher Warranty dollars are dropping Legal, Health Insurance, etc... getting higherImagine increasing Net Bottom-Line as much as 60%.Imagine this and be able to do this with your existing service drive…
-
To VMI or to NOT VMI
We are starting to see a growing trend on Non-VMI services in print, shop supplies, and uniforms, amongst others --What has been your experiences with these Non-VMI solutions? Is it worth the savings? Thanks!RK
-
What is a "Lost Sale"? Is it confined to the Parts Department? Can we put a value on it?
Lost sales resulting from missed opportunities happen almost daily in the parts department largely due to stocking issues. A customer on the phone, in the service drive, or at the retail…
-
Is the Service Department the "NEW" Sales Department???
Sounds like a stupid question??? Well, what I mean is this...Has the dynamics of the retail operations of the dealership shifted to the Dealer Principals and GM's focusing more deserved attention to the fixed operations side of the business? Are dealers investing more money in acquiring talented…
-
BUDGET
I HAVE A SMALL USED CAR LOT STOCKING ON THE AVERAGE 40 CARS. I AM A ONE MAN OPERATION. IVE BEEN IN BUSINESS SINCE 1981. HOWEVER THE LAST 2 YEARS IVE HAD TO LOOK AT MY BUSINESS IN NEW WAYS. HOW IMPORTANT IS A BUDGET? HAVENT HAD ONE SINCE I BEEN IN BUSINESS. THANKS
-
"Do you need a few minutes to glance at your menu?"
"Do you need a few moments to glance at the menu?"A phrase we hear often when we go out to dine at a restaurant. Perhaps we had already planned on an entree prior to arriving at the…
-
Immersed in a Sea of Technology, Are We Drowning Ourselves?
In this digital age, we have seen our technology replace clerical staff, parts workers, inventory managers, etc. However, when do we cross that fine line where technology can be a detriment, removing and replacing the personal element necessary to building trusted relationships? Have the letters…
-
NADA in San Francisco?
Its been awesome participating in the forums here - are any of you folks attending NADA at the Moscone in Feb? It would be great to share some coffee and put some names and faces! Happy and Safe Holidays to you all! Ryan
-
To Share or Not to Share...That is the Question!
As a dealership comptroller for the past 30 years, I know too well what the most important tool is in the entire dealership and it is usually found in the dealer principal's top right drawer.... Yes...You guessed it..the dealership financial statement or the operating report!!!! Now, I have also…
-
Anyone want to play a little "One on One????
From a comptroller's stand point, I have watched as dealers downsized staff adjusting expenses to the economics times, predominantly in the area of management. This left GM's and GSM's job responsibilities dramatically changing now compiled with many tedious and time consuming duties. Have the…
