Where oh where can the salespeople be ,oh where oh where could they be?
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Hiring Tips
A Few Must do's when hiring personnel...1. Advertise using multiple sources2. Immediately contact applicants3. Screen, Schedule Interviews4. Interview each applicant in an equal and…
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The Power of Mentors
Tonight I did a Blog Talk Radio show on the power of mentoring. We talked about what benefits there are in the mentor/student relationship for both parties. During the discussion we also spoke about one key overlooked benefit of having a mentor - ACCOUNTABILITY! Who are some of your…
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Does "The Huddle" still exist at your dealership?
Does your dealership still have an active "Huddle" (aka; clumping-corner, cube-chatter, water cooler conversations, Smokers Spot)? If so, what is the most common topic of conversation happening in your "Huddle"?Also, Dealership employees - PLEASE take 2 minutes and complete the survey shown below.…
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Your BDC Department – Managing Expectations Using The 4×4 Method Of Accountability
Just like in sales it’s important that you set goals, but even more importantly that you ensure the goals are being met in the BDC. The BDC, or the business development center, can be a huge profit center for the dealerships that do it right, the opposite for those that don’t. In order for the…
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How Can We Make It Better?
You’re 10, 11, 12 years old and you’re at a family get together. Aunt Mary walks over to you pinches your cheek and remarks on how big you’ve gotten, how’s school etc. and then asks the question “So [insert your name here] what do you want to be when you grow up?” Show of hands now and be honest,…
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Oaths we take...
...a thought for everyone to ponder as you go about your day tuned to radio station WIFM, "what's in it for me". Last night I was an invited guest at a reception for three individuals in…
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Dealers helping the economy - Read & Share
Hi All, Please indulge me in a short anecdote, and I feel an important message. Finished my training this afternoon, 11 graduates newly hired into the car business by the way. Decided I wanted to relax a bit (not driving home until tomorrow), and started talking to a person on the stool next to me…
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7 Questions You Must Ask Your Dealerships Staffing Services Provider
When Finding The Right Dealership Services Provider Don’t Forget To Ask These Questions.Picking the right company for your business is serious business.When dealerships look to outsource some of their staffing and training to an external services provider, they do so expecting significant…
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Death of a Salesman, has the day arrived?
Let me share with you my experience, as a customer, intent to purchase a new 2012 vehicle. My name is Ernie Kasprowicz, General Manager and Partner of AutoMax…
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Hiring ........and the Law of Diminishing Return
The way dealerships make the decision to bring on more salespeople and how they replace underperforming salespeople has always baffled me. I’ve seen countless formulas, statistical data and seasonal hiring decisions, but very few of these models make any sense. I’ve even had managers tell me they…
