Stan Sher

Happy to connect with you here as well, Stan!

Thanks for the reach out!!

Have a kick ass March!!

CJ

Thank you for your contribution: Stan Sher Shares With Management Staffs How to Manage With Care

I too am looking forward to your contributions.  I know it is a long ways out but with all the holiday activity, I am starting early planning the December Newsletters.  Think about it.

Stan, you are the man!!!  Take your time, I will start the layout work for the December newsletter the week after Thanksgiving.  I am sure I can fit in an edit before I cut and paste a feature article that week too. 

I was holding out for the right time!  Just kidding.  Hey I liked your views on the whole True Car deal.  It's something I battle with everyday.

Stan looks like great stuff...I love the guitar work...I actually have been looking for a guitarist to work with...(if u write your own stuff)...I write lyrics and sing...would love to send you some stuff for you to read!! 

Stan...  thank-you for input on my question.. it was really helpful... would love to correspond some more about it...  Starting up a new BDC / Internet Manager... has been hard to tackle when there is conflict as how it should be done..........    I have my ideas...  though they are based with 20 years of Real Estate internet based sales........  and then there are ideas of management and Sales agents who do not have internet sales knowledge like I have.........  as a matter of fact.......  we only have two working computers... one for me... and one for sales team and customer....... then the sales manager has one and the pre-owned sales manager has one....... all out dated.........  I am trying to bring this company up to the today's market savvy....  

Perhaps my thoughts are wrong....  I had been calling internet leads... making an appointment...  then passing them to a sales rep to make an introduction call...and to further information and to build a re pore..........  but the sales agents will not make the intro call in most cases... and if they do... they will not follow up hours before the appointment to re-confirm the appointment......... 

Recently the change has been made that I do not hand off a lead until the customer shows up...  (Only because the sales consultant's complained).........  and now they complain that I am Not handing out leads...........  so I am at a losing battle........

personally.........  I feel............  I call...... introduce myself....... set the appointment........   let them know who their sales person will be.........  tell them that they will receive an introduction call and to gather more information........  and that the sales consultant should follow up with the customer as well as with me as to the status......  and I will step back in if needed... especially when there is a NO SHOW.....  

Great advise... in which I had actually done.. makes me feel like I was doing something right....... but that back fired...  A salesman complained to management.... now I have a white board in which I have to insure that each sales consultant gets a lead in the order of the white board... 

Good news is.......  Sales consultants had started to decline leads...  and I post on the white board that they did so...  so I pass the lead to the next sales consultant...  and go the ones that pass on a lead has to wait until it comes full circle again..... and management approved that.....

Bad news is...  the sales consultants are still complaining...  now because they don't get any leads, or because they only get bad ones....  

It seems that I should have become an elementary school teacher... as I sometimes feel like I work with a bunch of children who wine all the time.......... 

You are my first friend on Dealer Elite thanks Stan !

Thanks for the request Stan....I look forward to reading your page and hearing from you . Have a great week.

Thanks for the invite on phone training...I REALLY look forward to hearing your expertise. 

Stan I have a few questions for you, would it be possible to schedule a call? I can be reached at (954)644-3731