The Felicity Ace is a cargo ship that is midway between Germany and Rhode Island at the moment and it is on fire. Not only is this ship engulfed in flames, but it is also carrying thousands of vehicles that were set for delivery, many of which are already pre-sold to customers at United States dealerships.

In this country for over a year now, there…

When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go out of your way to frequent that business again? The answer is no, in fact it may even be an adamant no. You may even go out of your way to make sure to do the opposite, right? What experience are your customers having? Are your dealership phone skills where they should be?

Over the past two…

Would you schedule your entire sales team to be on the floor at opening time on a weekday? Probably not, because it just doesn’t make scheduling sense to have a full staff when you’re not all that busy. The same scheduling decisions need to be made for your BDC, whether virtual or in-house.

When it comes to scheduling for your reps in your BDC, peak…

As the internet made way for a simpler car buying experience, many dealerships turned to a concept called a BDC, or Business Development Center, to handle the influx of phone calls from customers. These days, a BDC is practically a necessity in a thriving dealership. However, how do you tell if your BDC is functioning properly and ensuring the most customers…