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Which best describes you?: Trainer

What company do you work for (or own)?: APPLIED CONCEPTS INC., Power Phone Ups

What is your current position within your organization?: NATIONAL TRAINING SPECIALIST

What is your company website?: http://WWW.APPLIEDCONCEPTS.NET

What is your Facebook page/URL?: http://www.callboss.com

What is your LinkedIn page/URL?: http://Camping, Dancing, Watching Baseball, Basketball or Football ...

How did you specifically hear about DealerELITE? If referred, who?: CHRIS SARACENO

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: Applied Concepts, Incorporated, a national company offering strategies for the automotive industry, providing it with business development solutions that improve the inbound and outbound applications of the phone in a dealership.

Melissa Rivera's Videos

Power Phones Ups

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Power Phone Ups

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Power Phone Ups

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Melissa Rivera's Blog

What's your Service Absorption?

Posted on April 13, 2010 at 5:30pm 0 Comments 0 Likes

Dear Dealer:

I was talking to one of my long standing clients last week and asked him what the brightest burning fire was at his dealership.

Without hesitation he replied, “Service absorption.”

“Why?” I asked.

“We sold fewer cars 15 months ago, the cars are built better, and we have allowed independents to nearly corner the market on customer pay business. So when warranty business drops off in 3 to 6 months, where is the business going to come… Continue

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At 8:49pm on April 13, 2010, David Lubertazzo said…: This is so true. The Advisors need to be trained on how to make appointments. Not just give out information and let the customer keep shopping. The aftermarket is trained to turn that phone call into and appointment.

At 11:43am on April 8, 2010, Walt Kustra said…: Thanks Melissa!

At 1:04pm on April 1, 2010, milt hodgins said…: ok. now I have signed up for this. what do I do with it?

At 11:49am on April 1, 2010, Geoff Freake said…: Not quite sure what i have joined but i'm sure i will figure it out

At 11:11am on April 1, 2010, Ronnie Alexander said…: I work in the Chrylser Dodge Jeep store

At 3:23pm on March 31, 2010, Allen Hartz said…: It's nice to meet you I am the GSM of our Cadillac Saab store...