I am in dealerships daily working with them on increasing efficiency and improving business in all departments, recently I have had a few experiences with service departments that have made me take a bit of a different view and I wanted to share my thoughts on what the real competition for your store's service drive is.

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Had such a great convo with Jason Harris and Peter J. Duffy with Dealer Image Pro about streamlining communication efforts, entering an era of efficiency, and how customers now…

I guarantee this is the ONLY time you will hear the phrase 'I was embalming bodies on the side' in an automotive industry podcast!! I bet I have your attention now, don't I? So cool to finally meet and chat with the awesome Jason Harris and also meet and hang out with Peter J. Duffy from …

When I am asked why I work for DealerBuilt the first thing that usually comes to mind is the review I wrote about their DMS back in 2014 when we converted the dealership I was the GSM of over to their system. One of the things that impressed me then and still does is what an awesome team DealerBuilt has. The level of caring for their dealer partners and passion for building the best tools for auto dealers is second to none. When I left the retail car biz after 30 years of success I…