TotalCX Recognized for excellence and quality in delivering unified communications solutions

HOUSTON, TX, DECEMBER 12 2022 — InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence…

Generally, when someone thinks of customer service for a company functioning out of one singular building, they assume it should be the same across the board. When it comes to a dealership, however, customer service can vary based on the job and its purpose. Not saying that it shouldn’t be excellent no matter the department; however, each department functions differently. Some interaction is B2B, other interactions are front facing to the public, and a large portion of interactions are…

Using video to engage sales prospects is an effective way to provide information and enhance the customer experience. By creating engaging and informative videos, car dealerships can showcase their inventory, highlight features and benefits of specific vehicles, and even offer virtual test drives. This can help car dealerships position themselves as a trusted source of information and a go-to destination for car buyers.

Let's explore some of the reasons why your dealership…

WOLTERS KLUWER INDUSTRY SURVEY SHOWS WHERE AUTOMOTIVE AND AUTO FINANCE PROFESSIONALS ARE MAKING PROGRESS IN ADOPTING DIGITAL TOOLS

While eSignature and eContracting Technologies Becoming More Widespread, Digital eVault Tools for Securitization & Collateralization Now Major Focus for 2023

NEW YORK – December 8, 2022 – Wolters Kluwer, a global leader in professional information, software solutions and services, announced…

When browsing for a new or used vehicle at a dealership, the first thing consumers tend to examine is the window sticker and buyer’s guides on the vehicle’s window. Especially with window stickers being required for new vehicles under the Automobile Information Disclosure Act of 1958[1] and buyer’s guides being required for used vehicles under the Federal Trade Commission’s (FTC) Used Car Rule…

Sale of five Sacramento dealerships to Canadian-Based Knight Automotive Group marks the 175^th dealership transaction led by Kerrigan Advisors since 2015

Incline Village, NV – December 8, 2022 –– Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Lasher Auto Group in its sale of five dealerships: Elk Grove Acura, Audi, Chrysler, Dodge, Jeep, Ram (CDJR), Subaru, and…

At a dealership, we are responsible for doing everything we can for our customers. Sales and Service are set up to make a profit in their respective departments; however, sometimes their paths cross when it comes to assisting a customer to the fullest extent in an all-too-common situation… When to keep servicing and when to upgrade. 

The sales…

Getting sued is an automotive company’s worst nightmare. Litigation isn’t just a problem because it consumes a lot of time and adds to executive stress levels, it can also be extremely expensive, too. Billable hours for top litigants can exceed $500 per hour, and each lawsuit can cost hundreds of thousands of dollars, too. 

But lawsuits happen, good or bad. And it’s important that shareholders, investment firms and those…

What Does the Future of the Automotive Industry Look Like?

The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might otherwise think based on the news reports. That doesn’t mean that the industry isn’t experiencing some major developments. Technology is constantly changing how the world operates, and car dealerships…

Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your dealership can be difficult since people aren’t buying cars as regularly as they buy other products, but that doesn’t mean that it isn’t possible to do. Using the right tools…

It’s a check and balance, something that we do on a regular and ongoing basis with our athletes, whether they’re just starting out in T-ball or all the way up to our professionals. A coach is there to lead players through drills and game-time scenarios. Athletes practice regularly to maintain their already honed skills and work on improving skills that may need some work. With that being said, why wouldn’t we…

When you work in customer service for a dealership, one of the goals you may have is to set appointments for people to come and test drive new cars. If you are new to the dealership, this may seem like a waste of time, especially if there are people walking in to buy a car regularly without an appointment. However, appointment setting is one of the most valuable ways you can contribute to the dealership’s…

At first glance, phone scripts may seem like something that isn’t necessary for your calls. Many people feel like they can be more successful if they are allowed to handle calls their own way. However, phone scripts are actually one of the most valuable tools you can use to not only have successful phone calls but also to improve the overall…

A positive outlook by the majority of dealers is tempered by a rising minority who think valuations and profits will decline, according to the recently released 2022 Kerrigan Dealer Survey.

Incline Village, NV – November 7, 2022 – Auto dealers’ optimism about the valuation of their dealerships remains strong headed into 2023, according to the newly-released…

For years, dealers have been using increasingly sophisticated marketing data and technologies to aid in their equity mining and conquesting efforts. But today, leading retailers have found an even more competitive edge by leveraging data and resources that combine the powers of equity mining in the service lane.

Combined with solutions that include equity calculators, smart dealers are now easily integrating credit-first soft-pull tools into their daily workflows to build…

Sale of two Toyota and two Lexus dealerships marks the 170^th transaction led by Kerrigan Advisors, the leading advisor to Toyota and Lexus dealers nationwide since 2015

Incline Village, NV – November 1, 2022 –– Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Spartan Auto Group and the Criscuolo family in its sale of Toyota and Lexus dealerships in Central and Southeastern…

WOLTERS KLUWER THIRD QUARTER AUTO FINANCE DIGITAL TRANSFORMATION INDEX ILLUSTRATES ADDITIONAL GROWTH TO DIGITAL

Digital adoption and conversion of back-office processes from paper to digital has continued this year, despite slowing auto sales compared to last year

NEW YORK – October 25, 2022 – Wolters Kluwer, a global leader in professional information, software solutions and services, announced third quarter…

Dealers Can Now Get Reconditioned Vehicles Frontline-Ready Faster & Boost Sales 

SACRAMENTO, CA (October 25, 2022) – Dealer Image Pro, a leader in professional photo, video, and interactive 360º software for automotive dealerships, announced today it has integrated its …

Identity fraud has increased at 84% of dealerships, with 60% losing three or more vehicles in the last year; dealers blame increasing digitization of deal, but only one-third report adequate fraud protections, according to new eLEND Solutions survey of auto dealerships

Foothill Ranch, Calif., October 25, 2022 –…

In a recent survey¹, nearly 40% of dealers said they still are not investing in more digital resources for their retail and lending processes. Of these groups, approximately 31% said they don’t have the resources to invest more, 40% said they do not feel comfortable with the…