All Blog Posts (12,628)

Are We Answering The Customers Questions: Dealership Mystery Shops

As a savvy customer, nothing is more infuriating than being ignored or receiving a response that dodges all your questions. Pre-Covid, dealerships used to pride themselves on their promptness in addressing leads. Even the OEMs had standards in place to ensure that all inquiries were answered within a specific timeframe. However, during the peak of the pandemic, when demand outstripped supply, some dealerships conveniently chose to overlook their leads. And if they did bother to…

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Added by Chris Vitale on June 25, 2023 at 6:25pm — No Comments

NEWSFLASH: We NEED Training!

It's one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But, oh boy, it seems like we're a bunch of klutzes trying to fit a square peg in a round h*** with those tasks. Now, ever wonder why we trip over these hurdles? Maybe we're spewing the worn-out "time is a luxury we can't afford" excuse, or even the grand old "we've sold cars since the dinosaurs roamed, and we're doing peachy." Peachy? Really? Is being stuck in the mundane…

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Added by Chris Vitale on June 18, 2023 at 12:47pm — No Comments

I'm just calling for the fun of it...

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often, they fail even to say a simple "thanks for calling ABC Motors," instead opting for a generic introduction like "sales, Chris…" This lack of professionalism right at the outset leaves a negative impression on potential customers and set the tone for the entire interaction. …

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Added by Chris Vitale on June 13, 2023 at 1:03pm — No Comments

Kerrigan Advisors Represents Beck & Masten Auto Group in Sale of Houston Area Kia Dealership to Group 1 Automotive

Sale of Houston area Kia dealership highlights the strength of the Kia brand in a large and high-growth metro area; the transaction marks Kerrigan Advisors’ 7th dealership sale in Texas in 2023

Houston, TX – June 7, 2023 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Houston, Texas-based Beck & Masten Auto Group in the sale of Beck & Masten Kia to Houston,…

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Added by Crystal Hartwell on June 7, 2023 at 8:25am — No Comments

Pioneer announces Investment into CerebrumX and Strategic collaboration to jointly expand Mobility Services business globally

Pioneer Corporation, a global market leader in mobility products, announces its decision to invest in and form a business alliance with CerebrumX Labs Inc. (CerebrumX), a leading AI-driven automotive data management company, to accelerate the growth of its mobility services business.  

 

Pioneer and CerebrumX have also entered a strategic partnership, committed to developing innovative, data-driven mobility services, including connected services for OEMs and after-sales service…

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Added by John Sternal on June 5, 2023 at 10:50am — No Comments

Kerrigan Advisors Represents Beck & Masten Auto Group in Sale of Three High Volume Buick GMC Dealerships to Group 1 Automotive

Sale of Texas Buick GMC dealerships highlights strong demand for top volume franchises in states with favorable business environments and marks Kerrigan Advisors’6th dealership sale in Texas in 2023

Incline Village, NV – May 12, 2023 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Houston, Texas-based Beck & Masten Auto Group in the sale of Beck & Masten Buick GMC North,…

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Added by Crystal Hartwell on May 12, 2023 at 8:50am — No Comments

Kerrigan Advisors Represents Holman in Sale of Audi Shawnee Mission

Kansas City luxury dealership sold to Baxter Auto Group; Transaction marks 183rd dealership sold since 2015 by Kerrigan Advisors, the premier sell-side dealership advisor to top luxury dealerships in growth markets

 

INCLINE VILLAGE, NV – May 9, 2023 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Holman, a global automotive services organization, in its sale of…

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Added by Crystal Hartwell on May 9, 2023 at 9:35am — No Comments

Dealer Funnel Continues to Revolutionize Automotive Dealership Communications with A.I.

Sanford, FL, May 2nd, 2023 – Dealer Funnel, a leader in innovative communication solutions for automotive dealerships, is excited to announce the launch of its groundbreaking A.I.-powered text messaging platform. The Dealer Funnel platform now offers four advanced features designed to enhance customer engagement and increase dealership efficiency by streamlining the…

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Added by DealerELITE on May 2, 2023 at 10:57am — No Comments

Kerrigan Advisors Represents Kinsel Motors in Sale of Four Texas Franchises

 

Kinsel Toyota and Kinsel Ford, Lincoln, Mazda of Beaumont sold to Doggett Automotive Group; Transaction marks 182nd dealership sold since 2015 by Kerrigan Advisors, the premier sell-side dealership advisor to higher value dealerships and dealership groups

 

Incline Village, NV – May 2, 2023 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented…

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Added by Crystal Hartwell on May 2, 2023 at 10:29am — No Comments

PURECARS DEALER SURVEY REVEALS OPPORTUNITIES FOR DEALERS TO BETTER MAINTAIN, CAPITALIZE ON FIRST-PARTY DATA

ATLANTA – (May 2, 2023) – PureCars, the leading customer data and marketing platform for automotive dealers, announced today new data and insights regarding dealers’ knowledge of third-party cookie deprecation, customer database health, and using first-party data for targeted marketing, as well as familiarity with Customer Data Platform (CDP) technology.

 

PureCars commissioned an online survey to retail executives in March 2023. The respondents represented…

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Added by John Sternal on May 2, 2023 at 9:39am — No Comments

CULA Continues Expansion: Selected by Dort Financial Credit Union for Indirect Vehicle Leasing

Credit Union Leasing of America, which reported a record $2.7 billion lease originations in 2022, further extends its reach in Michigan, one of the highest vehicle-leasing states in the US

 

San Diego, CA and Grand Blanc, Michigan – April 25, 2023 – Credit Union Leasing of America (CULA) has been selected by Dort Financial Credit Union to launch its indirect vehicle leasing program, further extending CULA’s reach into…

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Added by Crystal Hartwell on April 25, 2023 at 11:56am — No Comments

The Only Automotive Conference You'll Ever Regret Missing

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Added by DealerELITE on April 20, 2023 at 11:45am — No Comments

Car Pros Honda El Monte Awarded Honda Masters Circle

Dealership recognized among the Honda Top 50 for annual new vehicle sales volume and customer service; Car Pros Automotive Group ranked 45th in Automotive News 2023 ranking of the Top 150 Dealership Groups

 

El Monte, CAApril 19, 2023 – Car Pros Honda El Monte has been awarded the 2022 Honda Masters Circle, given to the top 50 Honda dealerships in the United States in recognition of…

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Added by Crystal Hartwell on April 19, 2023 at 11:38am — No Comments

What Automotive Retail Industry Topics Would You Love To Read About?

I am looking to get some ideas and thoughts from industry professionals about what topics you enjoy reading about.

It's no secret that many of our peers are often writing books about specific topics that are designed to help the industry. My goal is to write a book…

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Added by Stan Sher on April 18, 2023 at 1:33pm — No Comments

Industry Survey Finds Consumers Want More Online Videos When Car Shopping But Few Dealers Today Are Actually Offering Full-Motion Video

Dealer Image Pro Assesses State of Dealership Video Merchandising In 2023

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Added by John Sternal on April 17, 2023 at 12:39pm — No Comments

Auto Dealership Buy/Sell Market Slightly Declines in Fourth Quarter, but 2022 is the Second Most Active Buy/Sell Year Ever

Completed transactions decline 2.3% for the full year 2022, due to a 41% decline in the fourth quarter 2022 and driven largely by a reduction in public auto retailers’ acquisition spending, according to the 2022 Blue Sky Report® by Kerrigan Advisors; private buyers moved ahead to dominate the 2022 buy/sell market as…

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Added by Crystal Hartwell on April 17, 2023 at 7:58am — No Comments

$200 ticket savings through dealerELITE for CXAUTO June 20-21







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Added by DealerELITE on April 14, 2023 at 2:56pm — No Comments

Kerrigan Advisors Represents Estero Bay Chevrolet in Sale to Group 1 Automotive

Sale of Southwest Florida’s top volume Chevrolet dealership marks the 14th Kerrigan-led franchise sale in Florida since 2019, making the firm the most active in the state

April 3, 2023 – Incline Village, NV – Kerrigan Advisors, the premier sell-side advisor and thought partner to…

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Added by Crystal Hartwell on April 3, 2023 at 8:46am — No Comments

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