Imagine the anticipation of a customer eagerly awaiting a response after inquiring about their dream truck. The clock ticks, the excitement builds, and finally, an email notification pings. But disappointment sets in almost immediately—not only is the response late, but it's also laden with grammatical errors, spelling errors, punctuation errors, and glaring negligence. …

Evaluating your team’s performance is one of the most difficult and time-intensive jobs facing any management team. It takes effort and money to do the work yourself, and the data can be flawed for any number of reasons.

There are several training options available, but many of them can’t give you true insight into what your team can do to…