Enlisting a Digital Voice Assistant (DVA) to handle routine inbound service questions and appointment requests is a no-brainer for BDC managers and service advisors. Who doesn’t want 100 percent connectivity, a better customer experience, and the opportunity to re-allocate staff to revenue-generating activities like calling customers who previously declined…

When taking a car for maintenance and repairs to service centres, car owners need to understand the essential car parts. After learning about the various parts of the vehicle, a car owner can discuss in-depth with the service centre technician about the various issues the car is suffering from.…

Are you interested in success or committed to it? It’s likely we think we’re committed, but as the saying goes “actions speak louder than words.” I’m thinking specifically about the fact that the majority of dealers don’t answer 3 out of 10 inbound service calls. 

Really…

In our video series, Ali Reda’s Road to Sales Success, we’ve been hearing about all the things that shaped and grew the business model of Mr. Ali Reda. We’ve heard about Carlos, the five pillars of high achievement,…

Thank you for joining us in the video series, Ali Reda’s Road to Sales Success. We’ve been talking about the five pillars of high achievement and how to use them to make that shift in your business. You know the one - the…

Almost 1 in 4 Travelers to Change Destination; 87% of Travelers Take to the Road  

CHICAGO, Aug. 25, 2021 — Even with the delta variant increasing COVID-19 cases across the country, Americans remain determined to get out this upcoming Labor Day 2021 weekend. Sixty percent of Americans plan to travel, up 17% compared to…

As the fable goes, a frog put in a cool pot of water that is slowly heated will happily hang out until its eventually cooked. The gradually changing temperature fools it into thinking conditions are not changing. When it comes to your DMS provider, you cannot be complacent like the frog.

There are many great providers out there who deserve…

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 70.0% approval rate in July. The approval rate is an increase from the 67.6% rate in June.   

  

The July number is also higher than the approval rate at the same time last year, when the approval rate was only at 65.1% after a few months of the pandemic setting in. The increase indicates consumer credit levels are also…

ENHANCE YOUR DEALERSHIP’S CONVERSION RATES WITH CAR SALES PHONE SCRIPTS

 Florida dealership sold to Morgan Auto Group, marking the 121^st Kerrigan-led dealership sale since 2014

Incline Village, NV - August 23, 2021 – Kerrigan Advisors, a leading sell-side advisory firm and thought leader to auto dealers in the US, represented and advised Fuccillo Automotive Group in its sale of Fuccillo Nissan of Clearwater to Florida’s Morgan Auto Group. With this transaction,…

What consumer doesn’t love the internet? It has been especially transformative for the automotive industry. Not only can shoppers compare vehicles, options, pricing, and availability with a click of the mouse, but they can also purchase the vehicle and have it delivered to their driveway.

The market disruption is in full swing, evident in the…

With 67% of Students Returning to Full-Time, In-Person Learning This Year and Concerns High About the Delta Variant, Cars.com Offers Five Tips for a Safe and Successful School Drop-Off

CHICAGO, August 19, 2021 —…

Videos and texts go together like peanut butter and jelly. A perfect pair. Videos keep customers engaged and help build rapport. Texts deliver information fast and are hard to ignore. We’re conditioned to listen for that “ping,” so it’s no wonder…

Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt follow-up with the right message can net you new business and loyal customers – especially important today when the…

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In a past blog, I talked about how dealers can capitalize upon customer moments in their video marketing strategies. This is an excellent tool for utilizing sales and service customers to acquire new ones without spending hundreds of dollars. A…

In our video series Ali Reda’s Road to Sales Success, we’ve been getting some insight into the five pillars of high achievement and how vital they are to intertwine into your own process to optimize…

Welcome back, my friends, to our video series, Ali Reda’s Road to Sales Success! We’ve been discussing the Five Pillars of High Achievement and implementing them into your sales process. Now here we are at #4 -…

We’re back with another video in our series, Ali Reda’s Road to Sales Success! Bringing you up to speed, we’ve been hearing all about the Five Pillars of High Achievement and using…

Excited to know more about Carlos’ journey? We’re so happy to have you watching our video series, Ali Reda’s Road to Sales Success. We’ve been telling you all about Carlos, a…