This powerful, three part, video series, explains why your great idea has not become the norm in your department or dealership. Retail Automotive Coaches Mark and Mike share what works and doesn't work when it comes to implementing change.

Click Here: It Doesn't Take a Genius 25…

By Bradley Orr

I started my career in the car business selling Oldsmobiles. Since then, I have managed used cars, reconditioning and sales — and I was also a wholesale dealer. I’d like to believe I know the business’s challenges.

One challenge every dealer faces is making prudent decisions — often quickly.

A…

Car dealers spend just a little bit of money on advertising.  ;) 

50% of it works and when it does, the dealership has an opportunity to provide a great sales experience.  Some dealers do everything right to get cars sold, but lose the customer for life due to poor service experiences.  Here's a true story about the time I helped my mom buy a new car.…

Dealerships are having a tough time acquiring used vehicle inventory at competitive prices right now. Due to recent OEM shutdowns, new car models are sparse. And, even with large rebates, incentives, and low interest rates, consumers are being especially careful with their finances in these tumultuous times and are shopping for used vehicles more than ever…

You may be familiar with the saying, “Never let your emotions overpower your intelligence.”  This advice is smart and logical, but how many people follow it?

When it comes to car buying, not very many. Emotions often take center stage.  

Don’t get me wrong. There’s nothing inherently bad about putting emotions first. Consider a…

By Jordan Jankowski, Armatus Dealer Uplift

Every year, as dealers begin to work on their annual labor rate submissions, many are quick to grab their policies and procedures manuals to get started. For most, it’s a process that may involve filling out a competitive survey, producing a certain amount of consecutive qualified repair orders, or a…

Incredibly well respected automotive industry veteran, David Kain, sat down with Quotible's co-founder Nick Kaptain in an exclusive interview to discuss Quotible, an industry-leading and dealer founded quoting and communication platform. 

We were honored to…

We sometimes wonder why the BDC is not performing like they used to be. At the same time, instead of acquiring new talent to fill a position or assist another department, we often shift them over instead. Sounds like a great idea, right? It means that we don't have to hire another position, and they have the skills needed for the job! But what we often don't consider is that it leaves an empty gap in the BDC. Or worse, if you leave the BD Agent in the BDC but have them off task, it lessens…