What Does the Future of the Automotive Industry Look Like?

The automotive industry may feel like it is in constant flux, but there is actually a lot more stability than you might otherwise think based on the news reports. That doesn’t mean that the industry isn’t experiencing some major developments. Technology is constantly changing how the world operates, and car dealerships…

Nowadays, finding a way to retain your customers is an important part of the business. Car prices are rising through the roof, and not building the loyalty of your customers can be a quick route to losing them. Building loyalty for your dealership can be difficult since people aren’t buying cars as regularly as they buy other products, but that doesn’t mean that it isn’t possible to do. Using the right tools…

It’s a check and balance, something that we do on a regular and ongoing basis with our athletes, whether they’re just starting out in T-ball or all the way up to our professionals. A coach is there to lead players through drills and game-time scenarios. Athletes practice regularly to maintain their already honed skills and work on improving skills that may need some work. With that being said, why wouldn’t we…

When you work in customer service for a dealership, one of the goals you may have is to set appointments for people to come and test drive new cars. If you are new to the dealership, this may seem like a waste of time, especially if there are people walking in to buy a car regularly without an appointment. However, appointment setting is one of the most valuable ways you can contribute to the dealership’s…

At first glance, phone scripts may seem like something that isn’t necessary for your calls. Many people feel like they can be more successful if they are allowed to handle calls their own way. However, phone scripts are actually one of the most valuable tools you can use to not only have successful phone calls but also to improve the overall…