All Blog Posts (12,630)

4 DEALERSHIP BDC BEST PRACTICES TO RAISE THE BOTTOM LINE

BDCs are one of the most important revenue generators for your business, but it’s not always easy to directly measure ROI because they don’t sell directly. They generate leads, manage and anticipate customer needs, and use that information to set appointments and nurture customers toward engagement with your services. 

As a result, the concepts and…

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Added by Chris Vitale on June 27, 2024 at 2:16pm — No Comments

7 THINGS TO LOOK FOR WHEN HIRING A NEW BDC REP

Over two-thirds of customers say a business’s customer representatives are key to a great experience. Given that your business development center is the communications center of your entire dealership, the BDC reps you choose can make or break appointments and customer relationships before they even get started. …

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Added by Chris Vitale on June 25, 2024 at 9:04am — No Comments

Auto Dealership Buy/Sell Market Begins 2024 with Record Transactions, on Track to Nearly Double Pre-Covid Average

Dealership buy/sell transactions increased to a record 403 in the trailing twelve months as of March according to the First Quarter 2024 Blue Sky Report® by Kerrigan Advisors, driven by a rise in the number of sellers coming to market, providing buyers more options for capital deployment

 

Kerrigan Advisors introduces the Kerrigan Blue Sky Index

 

Incline Village, NV – June 24, 2024 – The auto dealership…

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Added by Crystal Hartwell on June 24, 2024 at 10:21am — No Comments

HOW MUCH IS YOUR AUTO BUSINESS DEVELOPMENT CENTER MAKING YOU—AND HOW MUCH SHOULD IT MAKE?

Many dealerships have built an auto business development center to drive appointment rates and generate more sales. The leading dealers are making money hand over fist on these investments—but it doesn’t feel like your BDC is delivering the same for you. 



What are they doing differently that’s working so much better?

Measuring…

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Added by Chris Vitale on June 20, 2024 at 12:48pm — No Comments

Kerrigan Advisors Represents San Antonio, Texas-Based Alamo Toyota and Houston, Texas-Based Tejas Toyota in Sale

 

 

Sale of the top selling brand in San Antonio and Houston highlights buyers continued interest in leading franchises in high-growth markets; transaction represents the 17th franchise sold by Kerrigan Advisors in Texas in the last 12…

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Added by Crystal Hartwell on June 18, 2024 at 1:03pm — No Comments

YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Your business development center is the lifeblood of your dealership. Between channeling leads to your sales teams, setting appointments with customers, and staying ahead of customer needs, there isn’t a corner of your business it doesn’t impact. 

But it doesn’t generate profit all by itself, so it can be hard to understand how it’s performing. What…

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Added by Chris Vitale on June 18, 2024 at 11:33am — No Comments

Kerrigan Advisors Represents Ken Garff Automotive Group in Sale of Houston CDJR Dealership to Keating Auto Group

Sale of Northwest Chrysler Dodge Ram Jeep in Houston underscores demand for dealerships in high-growth, densely populated markets; Kerrigan Advisors leads the industry in buy/sell transactions, particularly in Texas – 17 franchises sold in 12 months

HOUSTON, TX – June 17, 2024 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Salt Lake City, UT-based Ken Garff Automotive Group, the…

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Added by Crystal Hartwell on June 17, 2024 at 12:08pm — No Comments

HOW PHONE MYSTERY SHOPS CAN SHARPEN YOUR SALES TEAM

Even in today’s fast-paced digital world, the phone is still the most important business generator for every successful dealership. That means your team’s phone skills must be razor-sharp to capitalize on every revenue opportunity. 

Unfortunately, these critical phone interactions can be hard to evaluate, and a few small but important details can be…

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Added by Chris Vitale on June 13, 2024 at 10:53am — No Comments

Kerrigan Advisors Represents Sunrise Auto Group in Sale of Two Memphis Dealerships to Lithia Motors

Sale of top volume Buick GMC and Chevrolet dealerships in Tennessee underscores the strong buyer demand in high-growth, business friendly markets in the Southern region; transaction marks Kerrigan Advisors’ 273rd dealership sale

 

MEMPHIS, TN – June 11, 2024 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Memphis, Tennessee-based Sunrise Auto Group in the sale of Sunrise…

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Added by Crystal Hartwell on June 11, 2024 at 10:46am — No Comments

PUTTING YOUR BDC ON AUTOPILOT—WHILE MAXIMIZING THE RESULTS

If you’re concerned as an owner or GM that you’ve been putting too much time into your BDC, you might be right. A business development center is not the type of department you should need to micromanage. With the right manager and training partner, your BDC should be driving revenues in every department, and all you’ll have to do is make a few big-picture decisions here and there. …

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Added by Chris Vitale on June 11, 2024 at 10:14am — No Comments

Is Your Business Development Center a Zero or a Hero for Your Dealership?

Business development centers are the cornerstone of modern dealership revenue strategies. When these engines are finely tuned, they’re responsible for generating game-changing appointment rates and capitalizing on opportunities that many seasoned sales professionals didn’t even realize were there for the taking. 

That’s why, if you look at…

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Added by Chris Vitale on June 6, 2024 at 10:14am — No Comments

IS YOUR BDC AGENT EFFECTIVE? HERE’S HOW TO KNOW AND WHAT TO DO

Now that your Business Development Center is up and running, how can you tell if your BDC agent or team is making the most of your revenue opportunities? The nation’s leading dealerships always bring in a professional training partner on day one because it allows these business machines to be largely self-driving, but that doesn’t mean a GM can fall asleep at the…

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Added by Chris Vitale on June 4, 2024 at 11:02am — No Comments

Things to Check Before Buying a Used Car

Purchasing a used car can be a great way to save money while still getting a reliable vehicle. However, it requires careful consideration and thorough checks to ensure you make a wise investment. Whether you plan to buy locally or import a car from Singapore, following a comprehensive checklist can help you avoid potential pitfalls. This article outlines the essential things to check before buying a used car, ensuring you drive away with confidence and peace of…

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Added by Maria Watson on May 30, 2024 at 1:23pm — No Comments

SETTING UP A CAR DEALERSHIP BDC WAS THE FIRST STEP—NOW MAKE IT BETTER

Setting up a car dealership BDC is a big step into the future of the business, but there’s still plenty of work to be done. BDCs are incredible revenue generators, but your people will need ongoing training to keep their skills sharp. Industry trends are also a moving target, and that means editing phone scripts and improving strategies to maximize its value. 

That being said, your BDC should be designed to operate with minimal oversight. You’ve got a lot going on just keeping the…

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Added by Chris Vitale on May 30, 2024 at 12:41pm — No Comments

YOUR BDC MANAGER DOES THINGS SO YOU DON’T HAVE TO WORRY—BUT DO YOU KNOW WHAT THEY WANT AND NEED?

Your new business development center is finally up and running! You’ve hired a great manager, and they’re already making a big impact on key metrics like lead generation, appointment set rate, and monthly sales numbers. 

Implementing this new strategy has been the best decision you ever made, but your BDC manager is not a miracle worker. They’re going…

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Added by Chris Vitale on May 28, 2024 at 8:16pm — No Comments

EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Evaluating your dealership’s sales team performance may seem as simple as looking at the bottom line, but in today’s market, it’s actually a very complicated equation. The top competitors are utilizing every tool and strategy at their disposal to maximize revenue, including sales scripts, BDCs, and extending vehicle sales conversations to integrate other services and drive return business. …

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Added by Chris Vitale on May 23, 2024 at 12:30pm — No Comments

The Evolution and Future of the Automotive Industry

The automotive industry has been a cornerstone of modern society, transforming the way we live, work, and travel. From the invention of the first automobile to the cutting-edge electric and autonomous vehicles of today, the evolution of cars has been marked by innovation and ingenuity. This article delves into the history, present advancements, and future trends in the automotive industry, highlighting the key developments that have shaped the way we drive.…

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Added by Maria Watson on May 23, 2024 at 12:00pm — No Comments

Kerrigan Advisors Represents Gosch Auto Group in Sale of Gosch Toyota Dealership

Sale of Inland Empire Toyota dealership underscores strength of the industry’s most in-demand franchise in California’s fastest growing region; transaction marks Kerrigan Advisors’ 264th dealership and 31st Toyota franchise sale

 

INCLINE VILLAGE, NV – May 22, 2024 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented California-based Gosch Auto Group in the sale of…

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Added by Crystal Hartwell on May 22, 2024 at 11:51am — No Comments

TRACKING SALES PERFORMANCE WITH MYSTERY SHOPS

The reports and spreadsheets that flood your desk are not the only tools you should be using while tracking sales performance KPIs. They are highly valuable, but do they really deliver the whole picture? 

Nope! Not by a long shot. And while receipt, phone, and internet surveys can help bridge the gap in some ways, they are very old-school and…

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Added by Chris Vitale on May 21, 2024 at 12:31pm — No Comments

I Don’t Care, Do You?

In the fast-paced, competitive world of car sales, the attitude of "I don’t care, do you?" has become all too common. This mentality is particularly disheartening for sales consultants who genuinely care about their job, their customers, and their success. However, the lack of proper training and resources can make it incredibly challenging for them to maintain that enthusiasm and dedication. This article explores the underlying issues and what it will take to bring about meaningful…

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Added by Chris Vitale on May 19, 2024 at 3:30pm — No Comments

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