Your people are the heartbeat of your company’s success. Without them, your business would close tonight, but it’s not enough to simply keep them grinding toward monthly sales goals by dangling the same old carrots. Sales team motivation is built around shared vision, enthusiasm for the industry, the potential for career advancement, and achievable goals that translate to dollar bills in everyone’s pocket. …

In the world of car shopping, a common frustration has emerged among prospects: dealerships that can't be bothered to answer your questions but have no problem flooding your inbox with unwanted marketing emails. This scenario often feels like a slap in the face to customers who simply want straightforward information, only to be met with a barrage of automated responses. …

Let’s face it: every dollar you invest in your dealership needs to come with a return, and that goes double for the money you spend on boosting sales performance. As competition between dealerships is becoming ever fiercer, savvy owners and GMs are looking for new and innovative ways to increase profits with the most cost-effective strategies. 

There…

You wouldn't believe the horror stories I hear from friends and family about car shopping. But guess what? They're not the only ones. As a lifelong retailer, I've seen firsthand the internal circus creating such a frustrating customer experience. Here's a dirty little secret: a lot of the blame falls on lazy managers who simply don't care. …

As showroom traffic slowly drops and customer habits change, your sales team’s phone skills are becoming more important than ever for maximizing revenue and hitting monthly sales goals. Customer service, in-person appointments, long-term loyalty, and higher sales and service engagement are all critical benefits you’re relying on your team’s phone skills to…

When I recently set out to purchase a new car, I was starkly reminded of the vast chasm between the ease of digital browsing and the actual car-buying process. My career as a sales consultant had not prepared me for the frustrating reality faced by today's car buyers—a journey marred by outdated sales tactics, poor communication, and a startling lack of transparency. …

You’ve been going over your dealership sales team’s KPIs and it doesn’t look good. You’ve been spending on training, but nothing seems to work. What’s going on? 

It could be any number of things, but there are a few obvious places to start. In most cases, revenue opportunities are left on the table because of inefficient or dated sales practices that…

Are we still pretending that "unlock the [dealer name] price" is a treasure trove hidden on a dealership website? It’s 2024, and the cat is well out of the bag: most often, the price you see online is the price you get. Yet, the charade continues. Customers click through hoops hoping to reveal a special sales price, only to find it layered with conditional discounts—OEM Loyalty Cash, Military Savings, or OEM Finance cash—that may not apply to them at all. And let's not forget about…

One major component of any automotive Owner’s or GM’s due diligence is a constant and ongoing evaluation of your sales team members’ skills, growth, consistency, and quality of delivery. If you don’t invest in training upkeep, their skills slowly become outdated and develop holes, and that means one thing for your dealership: lost revenue opportunities. …

The days of selling at or above MSRP are numbered. What once seemed like an industry standard is now as antiquated as dial-up internet. Dealerships banking on extracting top dollar while delivering subpar service are finding their approach increasingly untenable. 

Today's consumers aren't merely purchasing a…

Picture yourself excitedly browsing a car dealership’s website and clicking on your dream car's vehicle display page (VDP). You're greeted by glossy images, detailed specs, and an array of options beckoning you to take the next step. Call us, chat now, schedule a test drive, apply for financing, or simply inquire — each button promises a gateway to your new car. But here's the catch: despite these myriad options, most roads lead to a dead end. …

Which Leadership Ratio Matters Most?

debt to equity…………….?

price to earnings…………?

net to sales………………..?

NO!    It’s the proportion of praise to criticism.

HINT:              …

Based on a recent industry survey of auto dealership executives located throughout the U.S., approximately 31% of respondents said they still rely only on gut instinct to manage their dealership’s vehicle inventory. This represents almost one third of dealer executives who fall into this bucket. It is no wonder that the same survey also showed that the majority (36.9%) said they continue to struggle with managing inventory for both new and used vehicles.

With so much…

Imagine the anticipation of a customer eagerly awaiting a response after inquiring about their dream truck. The clock ticks, the excitement builds, and finally, an email notification pings. But disappointment sets in almost immediately—not only is the response late, but it's also laden with grammatical errors, spelling errors, punctuation errors, and glaring negligence. …

Evaluating your team’s performance is one of the most difficult and time-intensive jobs facing any management team. It takes effort and money to do the work yourself, and the data can be flawed for any number of reasons.

There are several training options available, but many of them can’t give you true insight into what your team can do to…

Marks the second consecutive year Car Pros is ranked in the top 50; the group, which represents Kia, Hyundai, Honda, BMW and MINI, is 4^th in the nation in sales per rooftop

RENTON, WA – April 17, 2024 – Car Pros Automotive Group, a leading automotive sales and service group, announced today that it ranked 48^th in the 2024…

Dealership buy/sell transactions increased 6% YoY according to the Annual 2023 Blue Sky Report by Kerrigan Advisors; 680 franchises sold in 2023, an increase of 5.4% compared to 2022, defying broader corporate M&A trends

Incline Village, NV – April 9, 2024 – The auto dealership buy/sell market experienced a record year of buy/sell activity with 397 completed dealership transactions, up 6% compared to 2022, according to the just-released…

Dealership recognized as one of the nation’s top 50 Honda dealerships

El Monte, CA – April 3, 2024 – Car Pros Honda El Monte has received the 2023 Honda Masters Circle award from American Honda Motor Co., Inc., for the second year in a row, in recognition of being one of…

Credit Union Leasing of America further extends its reach in Pennsylvania, bringing the benefits of vehicle leasing to more consumers in the US

San Diego, CA & Exton, PA – April 2, 2024 – Credit Union Leasing of America (CULA) has been selected by Citadel Credit Union to bring the benefits of indirect vehicle leasing to its credit…

In the years immediately following the COVID-19 pandemic, auto dealers experienced a paradigm shift in inventory management, pricing strategies, and overall business operational strategy. The unprecedented circumstances led to a period where inventory acquisition was viewed as a “get it however you can” mentality. However, as the market dynamics for supply chains have reverted back to a more pre-pandemic landscape, combined with a still-challenging economy, dealers find themselves facing new…