by: Richard Nimphie, Dealer Management Coach

I am thankful for my mentors and am dedicated to assisting others likewise. Here are few fundamentals I learned through my mentors.........

1.Employee culture and retention:  I learned the importance of hiring for cultural fit as well as talent.  In turn, I learned how important it is to promote from within for long term employee retention and culture sustainment.  Employees are the most important asset to you.

2. Industry Expertise:  I learned about market trends, customer preferences, working with the manufacturer, importance of helping others stay informed and competitive.

3. Sales Process:  I learned the most effective sales process that was customer centric and very effective in maximizing every opportunity.

4. Operational Insights:  I learned best practices for inventory management, fixed operation strategies, financial management, ensuring mentees develop a well-rounded understanding of the business.

5. Community Involvement:  I learned the importance and responsibility to give back to your community.

6.Problem-Solving Skills:  I learned the importance of sharing and passing on to others experiences in overcoming challenges, which helps develop critical thinking and problem-solving skills.

    7. Customer Relationships:  I learned how important it is to first put yourself in the customer’s position before passing judgement.  This has resulted in   building long-term relationships with customers, which in turn drives repeat business

Do you often reflect on what you learned through your mentors? Are you providing the same knowledge to others?