Chris Vitale's Likes
April 2022
Modern shopping habits have changed drastically in the last 10 years and the changes have greatly empowered the customers. Consumers have access to more information than ever before and dealers…
Blog Auto Dealers and Modern Shopping Habits 2 Likes Why Employees Hate Continuing EducationI am a very competitive person, so if you put me in a classroom situation, I am more than likely going to try to beat you on all of the test scores. However, I am also a person that dreads…
Blog Why Employees Hate Continuing Education 1 Like Holly BraschwitzFebruary 2022
The Felicity Ace is a cargo ship that is midway between…
January 2022
When you call a business with the expectation of impeccable service, how long does a bad experience stay at the top of your mind? Do you recommend that business to friends and family? Do you go…
Blog How Important Are Dealership Phone Skills? 2 Likes Creating Consumer ConfidenceMay 2021
Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the…
Blog Service > Parts | Parts > Service – why all the transfers? 1 Like Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call…We all get that pit in our stomach when a big job…
Blog Calling the customer for a big job in the shop: The car is on the lift, tying up a bay, you know what’s wrong and they’re not a waiter, this IS the call… 1 LikeApril 2021
Regardless of the business model, the dealership's business…
Would you schedule your entire sales team to be on the floor…
March 2021
As the internet made way for a simpler car buying experience,…
We have all had that service call that starts with.……
Blog Trouble Shooting a car over the phone vs. in the shop, Is it worth it? 4 Likes If Your Salespeople Would Just Do This One Thing…I get it. We’re in the digital age where Siri and Alexa pretty much run our lives and we would all rather send a quick text or voice message instead of picking up the phone.
But we also…
Blog If Your Salespeople Would Just Do This One Thing… 5 Likes Alivia HeathJanuary 2021
The Virtual BDC is becoming more and more popular for dealerships everywhere. During this pandemic, many dealerships are still not operating at full capacity. Using a Virtual BDC solves this…
Blog The Virtual BDC Today 1 Like What is a Virtual BDC?Are you familiar with a VBDC? A Virtual BDC is designed to take some of the work load off the dealership. The program is designed to offer help by taking the initial inbound call…
Blog What is a Virtual BDC? 1 LikeSeptember 2020
What’s the real cost of training? What’s the real expense?
If you’re like most answering this question, the answer that rolled off your tongue instantaneously was “nothing” then…
Blog What is the real cost of training? What is the real expense? 1 LikeJune 2020
Phone Skills Pay the Bills
How many times have we heard this: “The customer is on the way and it’s a done deal!”
The salesperson washes the car and pulls it up front. He/she…
Blog Phone Skills Pay the Bills 3 Likes
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