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Welcome, Mark Odat!

Profile Information

Which best describes you?: Dealership

What company do you work for (or own)?: Hub Hyundai Mitsubishi Houston and Katy Texas

What is your current position within your organization?: C.O.O.

What is your company website?: http://hubautogroup.com

What is your Facebook page/URL?: http://www.linkedin.com/pub/mark-odat/3a/69b/935

What is your LinkedIn page/URL?: http://www.linkedin.com/pub/mark-odat/3a/69b/935

How did you specifically hear about DealerELITE? If referred, who?: Manny Luna VL Automotive Marketing

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: My focus in running any operations is two elements, which is in my personal opnion the reason behinde the success of any business, and it is a direct result of the implemetation of these two elements Customer Service and Employee Retention. My objective has always been to achieve the highest level of self satisfaction by reaching and exceeding my forecasted goals.

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Mark Odat's Blog

Earning Customer Loyalty Through Great Customer Service

Posted on February 28, 2012 at 9:00pm 13 Comments 13 Likes

In today’s durable goods market there are two main factors other than the product itself that will ultimately influence the consumer’s purchase decision, regardless of the type of product. These two factors are quality of service and customer satisfaction. Turning the consumer from a potential customer to a loyal customer is a complex process. The business through…

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At 1:22pm on December 19, 2011, Bill Goodfriend said…: Welcome to DE Mark!