All Blog Posts (12,642)

WHAT IS MYSTERY SHOPPING FOR DEALERSHIP SALES TEAMS?

One major component of any automotive Owner’s or GM’s due diligence is a constant and ongoing evaluation of your sales team members’ skills, growth, consistency, and quality of delivery. If you don’t invest in training upkeep, their skills slowly become outdated and develop holes, and that means one thing for your dealership: lost revenue opportunities. …

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Added by Chris Vitale on May 3, 2024 at 12:01pm — No Comments

FULL PRICE FOR HALF THE EXPERIENCE: THE UNSUSTAINABLE PRACTICE OF SELLING OVER MSRP

The days of selling at or above MSRP are numbered. What once seemed like an industry standard is now as antiquated as dial-up internet. Dealerships banking on extracting top dollar while delivering subpar service are finding their approach increasingly untenable. 

 

Today's consumers aren't merely purchasing a…

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Added by Chris Vitale on May 3, 2024 at 8:24am — No Comments

The Illusion of Choice: Why Too Many Options Lead Nowhere in Auto Sales

Picture yourself excitedly browsing a car dealership’s website and clicking on your dream car's vehicle display page (VDP). You're greeted by glossy images, detailed specs, and an array of options beckoning you to take the next step. Call us, chat now, schedule a test drive, apply for financing, or simply inquire — each button promises a gateway to your new car. But here's the catch: despite these myriad options, most roads lead to a dead end. …

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Added by Chris Vitale on May 2, 2024 at 11:25am — No Comments

What is Your Leadership Ratio?

Which Leadership Ratio Matters Most?

 

debt to equity…………….?

 

price to earnings…………?

 

net to sales………………..?

 

 

NO!    It’s the proportion of praise to criticism.

 

 

HINT:              …

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Added by Richard Nimphie on May 1, 2024 at 3:50pm — No Comments

The Jury Is Out: How Many Dealers Are Utilizing AI?

Based on a recent industry survey of auto dealership executives located throughout the U.S., approximately 31% of respondents said they still rely only on gut instinct to manage their dealership’s vehicle inventory. This represents almost one third of dealer executives who fall into this bucket. It is no wonder that the same survey also showed that the majority (36.9%) said they continue to struggle with managing inventory for both new and used vehicles.

With so much…

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Added by John Sternal on April 30, 2024 at 1:28pm — No Comments

“Proffesionalism” in Car “Sells:” Where Did it Go?

Imagine the anticipation of a customer eagerly awaiting a response after inquiring about their dream truck. The clock ticks, the excitement builds, and finally, an email notification pings. But disappointment sets in almost immediately—not only is the response late, but it's also laden with grammatical errors, spelling errors, punctuation errors, and glaring negligence. …

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Added by Chris Vitale on April 30, 2024 at 12:00pm — No Comments

5 Things Mystery Shopping Companies Can Do for Your Team's Skills

Evaluating your team’s performance is one of the most difficult and time-intensive jobs facing any management team. It takes effort and money to do the work yourself, and the data can be flawed for any number of reasons.



There are several training options available, but many of them can’t give you true insight into what your team can do to…

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Added by Chris Vitale on April 30, 2024 at 11:31am — No Comments

Car Pros Automotive Group Ranks 48th in the 2024 Automotive News List of Top 150 Dealer Groups

Marks the second consecutive year Car Pros is ranked in the top 50; the group, which represents Kia, Hyundai, Honda, BMW and MINI, is 4th in the nation in sales per rooftop

 

RENTON, WA – April 17, 2024 – Car Pros Automotive Group, a leading automotive sales and service group, announced today that it ranked 48th in the 2024…

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Added by Crystal Hartwell on April 17, 2024 at 12:54pm — No Comments

Auto Dealership Buy/Sell Market Achieves New Transaction Record in 2023, Surpassing 2021 Peak; Valuations Remain at All Time Highs for Top Franchises in High Growth Markets

Dealership buy/sell transactions increased 6% YoY according to the Annual 2023 Blue Sky Report by Kerrigan Advisors; 680 franchises sold in 2023, an increase of 5.4% compared to 2022, defying broader corporate M&A trends

 

Incline Village, NV – April 9, 2024 – The auto dealership buy/sell market experienced a record year of buy/sell activity with 397 completed dealership transactions, up 6% compared to 2022, according to the just-released…

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Added by Crystal Hartwell on April 9, 2024 at 12:43pm — No Comments

Car Pros Honda El Monte Honored with Honda Masters Circle Award for Second Consecutive Year

Dealership recognized as one of the nation’s top 50 Honda dealerships

 

El Monte, CA – April 3, 2024 – Car Pros Honda El Monte has received the 2023 Honda Masters Circle award from American Honda Motor Co., Inc., for the second year in a row, in recognition of being one of…

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Added by Crystal Hartwell on April 3, 2024 at 12:08pm — No Comments

CULA Selected by Citadel Credit Union for Indirect Vehicle Leasing

Credit Union Leasing of America further extends its reach in Pennsylvania, bringing the benefits of vehicle leasing to more consumers in the US

 

San Diego, CA & Exton, PA – April 2, 2024 – Credit Union Leasing of America (CULA) has been selected by Citadel Credit Union to bring the benefits of indirect vehicle leasing to its credit…

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Added by Crystal Hartwell on April 2, 2024 at 1:29pm — No Comments

Too Many Dealers Today Are Stuck In The Pandemic – Why Inventory Management Is Ripe For A Shakeup

In the years immediately following the COVID-19 pandemic, auto dealers experienced a paradigm shift in inventory management, pricing strategies, and overall business operational strategy. The unprecedented circumstances led to a period where inventory acquisition was viewed as a “get it however you can” mentality. However, as the market dynamics for supply chains have reverted back to a more pre-pandemic landscape, combined with a still-challenging economy, dealers find themselves facing new…

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Added by John Sternal on March 25, 2024 at 1:24pm — No Comments

Vehicle Identification Number (VIN) Lookup Service

A Vehicle Identification Number (VIN) lookup service is a pivotal tool in the automotive industry, offering a window into a car's past that's as revealing as a personal biography. This 17-character code, unique to each vehicle, serves as a fingerprint, encoding vital details about the car's origin, specifications, and history. VIN lookup services transform these alphanumeric sequences into comprehensive reports, providing transparency and insight into a…

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Added by Terrel Watkins on March 22, 2024 at 11:30pm — No Comments

Car Pros’ Shirley Jones Recognized with “Women Paving the Way” Award

 

CDK Global Award recognizes Jones as an outstanding female leader in the automotive industry

 

RENTON, WA – March 19, 2024 – Car Pros Automotive Group today announced that CFO Shirley Jones has been recognized with a 2024 “Women Paving the Way” award from CDK…

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Added by Crystal Hartwell on March 19, 2024 at 11:06am — No Comments

Most Common Infiniti QX80 Problems: Understanding and Addressing Issues

The Infiniti QX80 is a luxurious SUV that boasts powerful performance, elegant design, and cutting-edge technology. However, like any vehicle, it's not immune to issues that may arise over time. Understanding these common problems and knowing how to address them can help ensure that your Infiniti QX80 continues to deliver the exceptional driving experience you expect.

1. Infiniti QX80 Air Suspension Malfunctions

Car-Air-Suspension-Repair-smc

One of the most prevalent…

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Added by Kelsey Walker on March 13, 2024 at 6:30am — No Comments

Credit Union Leasing of America Experienced Double-Digit Growth in 2023

In a challenging auto finance environment, CULA grew its portfolio as well as Credit Union and Dealer Partners, while expanding national footprint

 

San Diego, CA – February 29, 2024 – Credit Union Leasing of America (CULA) experienced double-digit growth in its portfolio, credit union and dealer partners in 2023, even in the face of a challenging auto finance environment, the company announced today. CULA drove 24% growth in credit…

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Added by Crystal Hartwell on February 29, 2024 at 10:31am — No Comments

Honda City Common Problems and How to Fix Them: A Comprehensive Guide

Honda City Common Problems and How to Fix Them

Introduction:

The Honda City has long been a favorite among drivers for its reliability, fuel efficiency, and sleek design. However, like any vehicle, it is not without its share of common problems that owners may encounter. From minor nuisances to more serious issues, being aware of these common problems and knowing how to address them can help ensure a smooth driving experience. In this…

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Added by Kelsey Walker on February 24, 2024 at 6:18am — No Comments

Kerrigan Advisors Represents RRR Automotive Group in Sale to Group 1 Automotive

Transaction expands Group 1’s presence in the Washington-Baltimore metropolitan region; represents Kerrigan Advisors’ 50th franchise sold in the Mid-Atlantic since 2020, making the firm the undisputed leader in dealership sell-side advisory in the region

COLLEGE PARK, MD – February 13, 2024 –…

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Added by Crystal Hartwell on February 13, 2024 at 8:32am — No Comments

What a world it would be with a change of mindset.

In our dealerships, the engine that drives success isn’t the cars, It’s the PEOPLE, culture, and processes behind the scenes.

Imagine walking into a dealership where the air is full of energy, and every team member greets you with a smile that says, "Welcome, let's find your dream ride.”…

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Added by Philip R Spagnoli on February 6, 2024 at 9:49pm — No Comments

Car Pros Honda El Monte Achieved Best Sales Year Ever in 2023

 

Dealership ranked #6 in California for 2023; #24 in the nation, up from #40 in 2022

 

RENTON, WA – February 1, 2024 – Car Pros Automotive Group, one of the fastest growing automotive groups in the United States, announced today that Car Pros Honda El Monte delivered its best year ever selling 3,242 new Hondas,…

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Added by Crystal Hartwell on February 1, 2024 at 9:52am — No Comments

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